Telvanta
JOURNEY ENGINE

Design. Automate.
Delight at Every Step.

Telvanta Journey Builder helps you create powerful customer journeys with an intuitive drag-and-drop builder. Trigger the right actions, on the right channel, at the right time—automatically.

  • Visual drag-and-drop journey builder
  • Multi-channel triggers and actions
  • Branching logic, conditions & delays
  • AI-powered journey optimizer
  • Real-time analytics & performance tracking
  • Reusable templates & journey library
Explore Pricing

No credit card required

Setup in minutes

Cancel anytime

The Telvanta journey canvas: a welcome flow strung from a signup trigger through WhatsApp, wait and email steps, with live delivery counts beside each node.

Visual Builder

No code. All drag & drop.

Multi-Channel

Voice, SMS, Email, WhatsApp & more

Smart Automation

AI suggestions & best next actions

Real-time Insights

Track every step and optimize journeys

Better Outcomes

Engage, nurture & convert more customers

Build journeys that adapt to your customers

Multi-Channel Journeys

Engage customers across voice, SMS, email, WhatsApp, social media and more.

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Smart Triggers

Start journeys from events, behaviors, attributes or custom triggers.

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Branching & Conditions

Use if/else logic, filters and conditions to personalize every path.

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Delays & Wait Steps

Add wait times, quiet hours and specific time windows with ease.

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Reusable Components

Save steps and entire journeys as templates for faster execution.

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Goal & Exit Tracking

Set goals, track conversions and understand drop-off points.

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Data & Triggers

Website EventsMobile App EventsVoice CallsWhatsAppEmailSMSSocial MessagesCRM & FormsAnd More
One Brain

Journeys & Actions

Send MessageUpdate CRMCreate TaskAssign AgentAdd to AudienceNotify TeamWebhook / APIAnd More
THE TELVANTA DIFFERENCE

One Brain. Smarter Journeys.
Better Results.

Journey Builder is powered by Telvanta's One Brain—our unified memory of every customer interaction. It understands context, predicts intent and recommends the next best action at every step.

360° customer view across all channels
AI journey optimizer for better performance
Predictive next best action & engagement time
Unified data for consistent, personalized experiences

How Journey Builder works

1. Choose a Trigger

Pick an event that starts your journey.

2. Add Steps

Drag and drop actions, conditions and delays.

3. Set the Flow

Create branches and personalized paths.

4. Test & Publish

Test your journey and go live in minutes.

5. Monitor & Optimize

Track performance and refine for better results.

Power every stage of the customer lifecycle

Acquire

Welcome new users and introduce your brand.

Onboard

Guide customers through a smooth onboarding experience.

Engage

Nurture leads and keep customers engaged with relevant messages.

Retain

Drive customer loyalty, renewals and repeat business.

Support

Resolve issues faster with automated support journeys.

Win-back

Re-engage inactive customers and win them back.

Seamless integrations

Connect Telvanta with the tools you already use.

Salesforce
HubSpot
Zoho CRM
Freshdesk
Pipedrive
Google Analytics
Microsoft Teams
Slack
+ More Integrations

Enterprise-grade security & reliability

End-to-end Encryption
Role-based Access
GDPR Compliant
Secure Data Centers
99.9% Platform Uptime

Build journeys that your customers love.

Create personalized, automated experiences that drive engagement, loyalty and growth with Telvanta Journey Builder.

  • No credit card required