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Telvanta
FOR SAAS & TECHNOLOGY COMPANIES

Smarter Support.
Faster Resolutions.
Happier Customers.

Telvanta.ai unifies every support channel and leverages AI to understand, route and resolve customer issues—instantly.

A support performance overview — conversation, resolution and CSAT figures over a channel mix, top issue categories and the recent conversations table, beside a rail of supported channels.

The impact you can achieve

Faster ResolutionsAI-powered triage and automation resolve issues in minutes.
Higher Customer SatisfactionDeliver empathetic, consistent support across every channel.
Lower Support CostsAutomate repetitive queries and reduce agent workload.
Smarter AgentsProvide agents with context, history and suggested replies.
Actionable InsightsTrack performance, identify gaps and continuously improve.
Built for ScaleHandle more conversations without increasing your team size.

Key Results for SaaS & Tech*

30–50%Reduction in first response time
25–45%Improvement in CSAT
20–35%Reduction in resolution time
40–60%Automation of repetitive queries
2XIncrease in customer retention

*Based on Telvanta.ai customer data

Unified Inbox

All channels in one place for a complete view of every customer.

AI Triage & Routing

Automatically assign conversations to the right agent or bot.

Smart Automation

Answer common questions, collect info and trigger actions instantly.

Knowledge Base

Centralize articles and help customers self-serve 24/7.

Agent Assist

Suggested replies, tone check and intelligent shortcuts.

Customer Insights

Understand sentiment, trends and customer pain points.

How Customer Support Works

Customer Reaches Out

Customer sends a message on any channel.

AI Understands

AI detects intent, extracts key details and checks context.

Smart Routing

Conversation is routed to the best agent or bot.

Resolve & Assist

Agent resolves with AI assist or automation workflows.

Follow-up

Send follow-ups, CSAT surveys and additional resources.

Track & Analyze

Monitor metrics and discover improvement opportunities.

Improve Continuously

Use insights to optimize KB, automation and processes.

Popular Use Cases

Account Access

Help users log in, reset passwords and secure accounts.

Billing & Payments

Resolve billing issues, failed payments and invoice queries.

Technical Support

Diagnose and resolve bugs, errors and downtime issues.

Product Guidance

Guide users on features, setup and best practices.

Integration Support

Help with setup, API errors and third-party integrations.

Upgrade & Downgrade

Assist users with plan changes and migration seamlessly.

Feature Requests

Collect feedback and prioritize features users love.

Churn Prevention

Identify at-risk users and engage proactively with help.

Customer Support Analytics

First Response Time28 sec32% vs last 30 days
Resolution Time4m 32s28% vs last 30 days
Conversations (30D)24,84218% vs last 30 days
Resolution Rate89.7%6.3% vs last 30 days
CSAT Score4.7 / 50.6 vs last 30 days

Conversations Over Time

4K3K2K1K0
May 5May 12May 19May 26Jun 2

Conversations by Channel

In-App42%
Email25%
Live Chat17%
WhatsApp10%
Voice4%
Social2%

Top Issue Categories

Account Access7542
Billing & Payments5432
Technical Issues4721
Feature Requests3287
Integrations2245
Others1615

Telvanta.ai has transformed our support operations. Our customers get instant help, our agents are more productive, and our CSAT has never been higher.

Neha KapoorHead of Customer ExperienceStyleMart

Seamlessly Integrates With Your Stack

salesforceHubSpotzendeskfreshdeskSlackMicrosoft TeamsINTERCOMand more

Frequently Asked Questions

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