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Telvanta

One Inbox. Every Channel.
One Customer Brain.

Manage all customer conversations from chat, social media, messaging apps, email, SMS and calls in a single, unified inbox—powered by Telvanta One Brain.

  • All channels in one unified inbox
  • Real-time conversations & team collaboration
  • AI-powered responses & smart suggestions
  • Auto assignment, tagging & routing
  • SLA, notes, mentions & internal comments
  • Smart automation & workflow integration
  • Advanced analytics & team performance
  • Enterprise-grade security & compliance
The unified inbox with its conversation list and open thread, over a KPI row of total and open conversations, average response time and satisfaction rate.
No credit card required
Setup in minutes

Connect every channel your customers love

WhatsApp Business API

Instagram DM

Facebook Messenger

Telegram

Web Chat

Email

SMS

Voice Calls

TikTok

LinkedIn Messages

+ More Channels

More channels. More conversations. All in one place.

Everything your team needs to handle conversations efficiently

Unified Inbox

All conversations from every channel in a single inbox to never miss a message.

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Team Collaboration

Assign conversations, add internal notes, mention teammates and collaborate seamlessly.

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Smart Assignment & Routing

Auto-assign and route conversations to the right agent or team based on rules, intent or availability.

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AI Assist & Smart Replies

Use AI suggestions, auto replies and conversation summaries to respond faster and with accuracy.

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Tags, Labels & Custom Fields

Organize conversations with tags, custom fields and labels for better context and segmentation.

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Automation & Workflows

Trigger actions and workflows from conversations to automate repetitive tasks and follow-ups.

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Every channel — WhatsApp, Instagram, Messenger, Telegram, web chat, email, SMS and voice — feeding the One Brain, which returns one customer view: history, profile, orders, notes, AI insights and the next best action.
WHY TELVANTA

Telvanta's Omnichannel Inbox is connected to One Brain—our shared memory layer that understands every customer across channels and gives your team the full context to deliver personalized, human-like experiences at scale.

  • 360° customer view & conversation history
  • Context across channels, orders & interactions
  • AI understands intent, sentiment & next best action
  • Consistent experience with human + AI collaboration
  • Data-driven insights for better decisions

Data & insights that help you grow

12.8K+

Conversations Handled

1m 24s

Avg. Response Time

96.3%

Customer Satisfaction

98.6%

Resolution Rate

Enterprise-grade security & compliance

End-to-End

Encryption

Role-based Access

& Permissions

GDPR

Compliant

ISO 27001

Certified

Data Privacy

& Protection

99.9% Platform

Uptime

Seamless integrations with your favorite tools

SalesforceHubSpotZoho CRMpipedrivezapierShopify+ More Integrations

Bring every conversation together.Deliver exceptional experiences.

Unify every channel, empower your team and create stronger relationships with Telvanta Omnichannel Inbox.

  • No credit card required