One Inbox.Every Channel.One Customer Brain.
Manage all customer conversations from chat, social media, messaging apps, email, SMS and calls in a single, unified inbox—powered by Telvanta One Brain.
- All channels in one unified inbox
- Real-time conversations & team collaboration
- AI-powered responses & smart suggestions
- Auto assignment, tagging & routing
- SLA, notes, mentions & internal comments
- Smart automation & workflow integration
- Advanced analytics & team performance
- Enterprise-grade security & compliance
- No credit card required
- Setup in minutes
Connect every channel your customers love
WhatsApp Business API
Instagram DM
Facebook Messenger
Telegram
Web Chat
SMS
Voice Calls
TikTok
LinkedIn Messages
+ More Channels
More channels. More conversations. All in one place.
Everything your team needs to handle conversations efficiently
Unified Inbox
All conversations from every channel in a single inbox to never miss a message.
Learn moreTeam Collaboration
Assign conversations, add internal notes, mention teammates and collaborate seamlessly.
Learn moreSmart Assignment & Routing
Auto-assign and route conversations to the right agent or team based on rules, intent or availability.
Learn moreAI Assist & Smart Replies
Use AI suggestions, auto replies and conversation summaries to respond faster and with accuracy.
Learn moreTags, Labels & Custom Fields
Organize conversations with tags, custom fields and labels for better context and segmentation.
Learn moreAutomation & Workflows
Trigger actions and workflows from conversations to automate repetitive tasks and follow-ups.
Learn more
More than an inbox.It's One Brain.
Telvanta's Omnichannel Inbox is connected to One Brain—our shared memory layer that understands every customer across channels and gives your team the full context to deliver personalized, human-like experiences at scale.
- 360° customer view & conversation history
- Context across channels, orders & interactions
- AI understands intent, sentiment & next best action
- Consistent experience with human + AI collaboration
- Data-driven insights for better decisions
Data & insights that help you grow
12.8K+
Conversations Handled
1m 24s
Avg. Response Time
96.3%
Customer Satisfaction
98.6%
Resolution Rate
Real-time Dashboard
Track team performance, response times, volume, satisfaction and more.
Explore AnalyticsEnterprise-grade security & compliance
End-to-End
Encryption
Role-based Access
& Permissions
GDPR
Compliant
ISO 27001
Certified
Data Privacy
& Protection
99.9% Platform
Uptime
Seamless integrations with your favorite tools
Bring every conversation together.Deliver exceptional experiences.
Unify every channel, empower your team and create stronger relationships with Telvanta Omnichannel Inbox.
- No credit card required