Omnichannel Infrastructure — Products

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Omnichannel Infrastructure Explore Channels

Connect with your customers on the channels they love. Telvanta.ai's robust infrastructure powers reliable, secure and scalable conversations at every touchpoint.

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Telvanta.ai omnichannel hub with concentric rings around the Telvanta mark.

EXPLORE ALL CHANNELS

Omnichannel Inbox

Manage every conversation from one inbox.

UnifiedTeam AssignLearn more

Voice Calling

Enterprise cloud telephony.

HD VoiceIVR ReadyLearn more

WhatsApp Business Platform

Official WhatsApp messaging and automation.

Official APITemplatesLearn more

SMS Platform

Transactional and promotional messaging.

Global ReachTwo-wayLearn more

Email Campaigns

Personalised email communication.

PersonalisedScheduledLearn more

Social Messaging

Facebook, Instagram, Telegram and more.

DM AutomationStoriesLearn more

Contact Center

AI-assisted customer service operations.

AI AssistRoutingLearn more

Smart Dialer

Outbound sales and campaign dialling.

PredictiveCampaignsLearn more

One omnichannel infrastructure to power every conversationBuild better relationships and drive growth with channels that work together.See How It Works

Why our infrastructure?

Global & Local ReachHigh-quality routes and local presence worldwide

High Availability99.99% uptime with resilient and redundant architecture

Enterprise SecurityEnd-to-end encryption, compliance and data privacy

Scalable by DesignBuilt to handle millions of conversations effortlessly

Infrastructure at a glance

10K+Businesses

50M+Conversations / Month

99.9%Platform Uptime

24/7Infrastructure monitoring

Telvanta.ai's AI capabilities helped us automate 80% of our customer interactions and increase conversions by 32%.

Rohit SharmaGrowth Lead, EduSmart

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