Telvanta
SOCIAL MESSAGING, SIMPLIFIED

All Your SocialConversations.One Unified Inbox.

Connect, engage and grow across all major social platforms from one place. Deliver faster replies, smarter experiences and stronger relationships at scale.

  • Facebook & Instagram (DM & Comments)
  • TikTok, LinkedIn, YouTube, Pinterest, Telegram & more
  • Unified inbox & real-time collaborator
  • Auto assignment, routing & SLA management
  • AI-powered reply suggestions & smart notes
  • Analytics that turn conversations into growth
  • Enterprise-grade security & permissions
  • No credit card required
  • Setup in minutes
  • Cancel anytime
The social inbox: every connected channel down the left, the conversation list beside it and an open thread with its assignment and composer.

Connect with customers across every social channel

Facebook

DM & Comments

Instagram

DM & Comments

TikTok

Comments & DM

LinkedIn

Messages

YouTube

Comments

Pinterest

Comments

Telegram

Messages

+ More

Channels

More channels. More conversations. All in one place.

Powerful capabilities to manage social conversations at scale

Unified Social Inbox

All messages and comments from every social channel in one inbox. No more switching tabs.

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Team Collaboration

Assign conversations, @mention teammates, add internal notes and collaborate in real-time.

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Smart Assignment & Routing

Auto-assign and route based on skills, intent, workload, and business hours.

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AI Assist & Smart Replies

Use AI suggestions, smart replies and auto-summaries to reply faster with accuracy.

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Tags, Labels & Custom Fields

Organize conversations with tags, labels and custom fields for better context.

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Automation & Workflows

Automate repetitive tasks, welcome messages, FAQs and escalations with workflows.

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Facebook, Instagram, TikTok, LinkedIn, YouTube, Pinterest and Telegram feeding the One Brain, which returns a unified customer profile, conversation history, orders, notes, AI insights and the next best action.
THE TELVANTA DIFFERENCE

One Brain. EveryConversation.Endless Connections.

Telvanta connects social conversations with all your customer touchpoints—voice, email, SMS, chat and more to build a single, intelligent customer profile.

  • 360° customer view across all channels
  • Track intent, sentiment & next best action
  • Consistent experience with human + AI collaboration
  • Data-driven decisions that drive results

Conversations Overview

Total Conversations24,84218.6%
Open Conversations2,14612.4%
Closed Conversations22,69616.2%
6003000
MonTueWedThuFriSatSun
This WeekLast Week

Satisfaction Rate

96.3%
6.7%
Avg. Response Time1m 24s15.3%

Insights that drive growth

  • Real-time dashboards and custom reports
  • Track performance by channel, team & agent
  • Measure response time, CSAT, and more
  • Identify trends, bottlenecks and opportunities
Explore Analytics
An agent replying on her phone, ringed by the Instagram, TikTok, Facebook, YouTube and Reddit marks.

Engage. Respond. Delight.

Build stronger relationships on social media with faster responses, personalized conversations and exceptional experiences.

    Seamless integrations

    Connect Telvanta with the tools you already use.

    Sales forceHub SpotZoho CRMfresh deskpipe drive+ More Integrations

    Enterprise-grade security & reliability

    End-to-End

    Encryption

    Role-based Access

    & Permissions

    GDPR

    Compliant

    99.9% Platform

    Uptime

    Data Privacy

    & Protection

    Secure Data

    Centers

    Trusted by businesses worldwide

    2,000+

    Businesses

    150M+

    Conversations Handled

    190+

    Countries

    50+

    Integrations

    24/7

    Expert Support

    Bring every social conversation together.

    Manage all your social channels in one inbox and deliver experiences your customers love.

    • No credit card required