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Telvanta
ANALYTICS

See every journey.
Improve every outcome.

Journey Analytics gives you complete visibility into how your customer journeys perform across every channel—so you can optimize, automate and grow with confidence.

  • Real-time journey performance monitoring
  • End-to-end customer path visibility
  • Conversion and revenue impact tracking
  • Drop-off analysis and recovery insights
  • Channel and content performance metrics
  • Data-driven recommendations to optimize
Explore Analytics
A journey analytics dashboard charting active journeys, conversion and drop-off by stage, with channel performance and an AI recommendation panel beside it.
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Analyze across all channels

WhatsAppEmailSMSVoice CallsLive ChatWeb PushIn-AppFacebookInstagramAnd more

Deep insights to optimize every journey

Journey Overview

Get a high-level view of all your journeys and their performance.

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Path Analysis

Visualize each customer path to understand how users move.

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Conversion Insights

Track conversions, revenue and key success metrics in real-time.

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Drop-off Analysis

Identify where customers drop off and why it happens.

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Channel Performance

Compare channels to see what drives the best outcomes.

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AI Recommendations

Get AI-powered suggestions to improve performance instantly.

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Events and triggers, customer data, channel interactions, journey steps, transaction data and feedback feeding a One Brain journey analytics hub that returns real-time monitoring, performance reports, AI recommendations, optimization actions, alerts and business impact.
THE TELVANTA DIFFERENCE

One Brain. Complete Journey Visibility.

Telvanta unifies data from all channels and touchpoints so you get a single, accurate view of every customer journey — in real time.

  • 360° view of the entire customer journey
  • Unified data from all channels
  • Real-time tracking and alerts
  • Smarter decisions with AI insights
  • Better customer experiences and higher ROI

How Journey Analytics works

1. Track

Capture every journey event across channels.

2. Analyze

Process data to uncover patterns and insights.

3. Visualize

Visualize performance with powerful dashboards.

4. Optimize

Get AI recommendations to improve outcomes.

5. Grow

Implement changes and drive better results.

Real-time Journey Monitoring

Active Journeys8,642Live now
Events / min1,28612.6%
Alerts Triggered24Needs attention
SLA Met98.6%3.1%
View live dashboard

Popular Journeys

Welcome New Customer32.4%
Abandoned Cart Recovery28.7%
Post Purchase Follow-up26.1%
Subscription Renewal21.3%
View all journeys

AI Insight

+16%Recommended Action
1K2K3KMay 15May 16May 17May 18May 19May 20May 21
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Trusted by 1000+ businesses worldwide

4.8/5— Head of MarketingJourney Analytics helped us increase conversions by 27% by optimizing customer paths.

Seamless Integrations

SalesforceHubSpotZoho CRM
FreshdeskPipedriveGoogle Analytics
+ More Integrations

Enterprise-grade security

SOC 2Compliant
GDPRCompliant
End-to-endEncryption
99.9%Uptime

Optimize every journey. Maximize every result.

Monitor performance, identify opportunities and create better experiences with Journey Analytics.

  • No credit card required