Telvanta
SHIFT MANAGEMENT

Right Shifts.Right People.Every Single Day.

Create, automate and manage shifts that balance business needs with agent preferences—so your team stays productive and your customers stay happy.

Explore Features
  • Smart Scheduling
  • Agent Flexibility
  • Real-time Visibility
  • Operational Efficiency
Shift schedule board with coverage, swaps and time-off requests

MANAGE SHIFTS SMARTER

Everything You Need to Plan, Manage & Optimize Every Shift

From automated scheduling to last-minute changes, Telvanta Shift Management gives you full control with less manual effort.

Automated SchedulingGenerate optimized shifts based on demand, skills, availability and rules.
Agent PreferencesRespect agent availability, preferences and time-off when building schedules.
Swap & TradeAllow agents to swap, trade or pick up shifts with built-in approvals.
Real-time UpdatesMake real-time adjustments and instantly notify agents of any changes.
Policy & ComplianceEnforce labor laws, rest rules, and business policies automatically.
Analytics & InsightsTrack shift coverage, overtime, absenteeism and agent utilization.

HOW IT WORKS

Shift Management in 5 Simple Steps

  1. 1Define RequirementsSet demand, skills, rules and shift patterns.
  2. 2Generate SchedulesAI creates optimized shifts in seconds.
  3. 3Publish & NotifyPublish schedules and notify agents automatically.
  4. 4Manage ChangesHandle swaps, time-off and real-time adjustments.
  5. 5Analyze & ImproveReview performance and continuously optimize.

Better Shift Management. Better Results.

30%

Reduction in Overtime Costs

25%

Improvement in Schedule Adherence

20%

Increase in Agent Productivity

15%

Higher Agent Satisfaction

95%

Shift Coverage Achievement

20%

Lower Operational Costs

BUILT FOR EVERY INDUSTRY

BFSI

Ensure compliance and optimize staffing across branches.

Healthcare

Manage 24/7 shifts for better patient support.

E-commerce

Handle peak seasons and flash sales efficiently.

Telecom

Manage high-volume customer queries seamlessly.

Travel & Hospitality

Align shifts with bookings and seasonal demand.

BPO / Contact Centers

Optimize resources across multiple campaigns.

Today's schedule card with morning, afternoon and night shifts

Smarter Shifts.Happier Agents. Stronger Service.

Give your workforce the right tools to stay flexible, productive and prepared—every single day.

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