Telvanta
WORKFORCE MANAGEMENT

Right People. Right Skills.Right Time. Every Time.

Forecast demand, build smarter schedules, monitor real-time adherence and empower your team to deliver exceptional service at the right cost.

Explore Platform
  • Predict Demand with AI
  • Optimize Schedules
  • Improve Adherence
  • Control Costs & Increase Efficiency
Workforce management console with forecast, schedule and adherence views

WHAT IS WORKFORCE MANAGEMENT?

Plan Smarter. Work Better.Deliver Exceptional Experiences.

Workforce Management (WFM) helps contact centers align the right people with customer demand. From forecasting to intraday management, WFM ensures your team is always ready.

AI Demand ForecastingPredict interaction volumes accurately across all channels and time intervals.
Intelligent SchedulingCreate optimized schedules that balance service levels, costs and agent preferences.
Intraday ManagementAdapt in real-time with reforecasting, alerts and agent reallocation.
Real-time AdherenceMonitor adherence, attendance and activities with instant alerts & notifications.
Performance InsightsTrack KPIs and trends to continuously improve workforce performance.

HOW IT WORKS

Workforce Management in 8 Simple Steps

  1. 1Understand DemandCollect historical data and identify patterns.
  2. 2Forecast WorkloadAI predicts future contact volumes and workload.
  3. 3Calculate StaffingDetermine required agents and skill mix.
  4. 4Build SchedulesCreate optimized schedules with rules & preferences.
  1. 5Publish & NotifyPublish schedules and notify your teams.
  2. 6Monitor & AdhereTrack real-time adherence and service levels.
  3. 7Manage IntradayAdjust staffing and handle unexpected changes.
  4. 8Analyze & ImproveMeasure results and improve forecasts continuously.

92%

Average Service Level Achieved

25%

Increase in Agent Productivity

30%

Reduction in Schedule Gaps

20%

Lower Overtime Costs

95%

Schedule Adherence

94%

Forecast Accuracy

BUILT FOR EVERY INDUSTRY

Banking & Finance

E-commerce

Healthcare

Telecom

Travel & Hospitality

Education

BPO / Contact Centers

Government

Forecast accuracy and adherence cards

Smarter Workforce.Stronger Teams. Happier Customers.

Empower your team with the visibility and tools they need to deliver exceptional customer experiences every day.

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