Resolve Better.Analyze Smarter.Delight Customers.
Telvanta Resolution Analytics gives you deep visibility into how issues are resolved across teams, channels, and time—so you can find what works, fix what doesn’t, and continuously improve customer experiences.
- End-to-End Resolution Insights
- Agent & Team Performance
- Root Cause Analysis
- Actionable Recommendations
TURN DATA INTO BETTER RESOLUTIONS
Everything You Need to Understand Resolutions
360° Visibility
Get a complete view of how issues are resolved across channels and teams.
Performance Tracking
Track resolution rate, time, and reopen rate to measure what matters.
Root Cause Analysis
Identify recurring issues and eliminate the root cause faster.
Agent Insights
Evaluate agent efficiency and recognize top performers.
Custom Reports
Create and export reports tailored to your business needs.
Smart Alerts
Get notified about SLA breaches, high reopen rates, and critical trends.
THE IMPACT OF SMART RESOLUTIONS
28%
Increase in Resolution Rate
22%
Reduction in Resolution Time
18%
Decrease in Reopen Rate
32%
Increase in Agent Productivity
24%
Higher Customer Satisfaction
30%
Reduction in Escalations
Everything You Need to Improve Resolutions
Resolution Time Analytics
Analyze average, median, and percentile resolution times across all dimensions.
Reopen Analysis
Track and analyze reopened tickets to identify gaps and improve quality.
SLA Performance
Monitor SLA targets, breaches, and compliance in real-time.
Category Performance
See which issue categories take the most time and resources to resolve.
Channel Effectiveness
Compare channels based on resolution rate, time, and customer satisfaction.
Automated Workflows
Automate escalations and follow-ups to speed up resolutions.
Benchmarking
Compare teams and agents against benchmarks to drive continuous improvement.
Data Export & Sharing
Export data in CSV, PDF, or Excel and share insights across your organization.
BUILT FOR EVERY INDUSTRY
Smarter Resolutions for Every Industry
E-commerce
Resolve order, delivery & return issues faster.
Banking & Finance
Improve response to account, transaction & KYC queries.
Healthcare
Resolve patient inquiries and appointment issues.
Education
Address student & parent queries efficiently.
Travel & Hospitality
Handle booking, cancellation & travel support better.
BPO & Contact Centers
Boost FCR and reduce escalations across teams.
Resolve Issues. Build Trust.Create Loyal Customers.
Telvanta Resolution Analytics empowers your team with the insights to resolve faster, improve quality, and deliver exceptional customer experiences every time.
- 14-day free trial
- No credit card required
- Cancel anytime