Telvanta
REPORTS & ANALYTICS

Powerful Insights.Smarter Decisions.Better Experiences.

Telvanta Reports & Analytics turns every conversation, click, and action into meaningful insights—so you can optimize performance, improve customer satisfaction, and drive business growth.

Explore Features
  • Real-time Dashboards
  • Advanced Analytics
  • Custom Reports
  • Data-Driven Decisions
Reports and analytics dashboard with conversation volume, CSAT and channel mix

INSIGHTS THAT DRIVE GROWTH

Everything You Need to Measure, Analyze & Improve

360° Visibility

Get a complete view of all conversations, channels, agents, and customers.

Real-time Analytics

Monitor performance in real-time and act instantly on what matters most.

Custom Reports

Create and schedule reports tailored to your business goals.

Advanced Filters

Drill down deep with advanced filters and segment your data effortlessly.

Export & Share

Export reports in multiple formats and share insights with your team.

Actionable Insights

Turn data into action with AI-powered recommendations and alerts.

MEASURE WHAT MATTERS

Track. Analyze. Optimize.

30%

Increase in Resolution Rate

25%

Improvement in Customer Satisfaction

20%

Reduction in Average Response Time

28%

Increase in Agent Productivity

22%

Boost in Conversion Rate

18%

Higher Customer Retention

BUILT FOR EVERY TEAM

Smarter Reporting for Every Role

Support Leaders
  • Track team performance
  • Monitor response & resolution times
  • Improve CSAT & SLA adherence
Sales Teams
  • Analyze lead conversations
  • Track conversion & pipeline
  • Identify revenue opportunities
Marketing Teams
  • Measure campaign performance
  • Track engagement & conversions
  • Optimize ROI
Operations Managers
  • Monitor workflows & queues
  • Identify bottlenecks
  • Improve operational efficiency
Executives
  • High-level dashboards
  • KPIs & business impact
  • Data-driven strategic decisions

USE CASES

Better Insights for Every Industry

E-commerce

Track orders, inquiries & customer satisfaction

Banking & Finance

Monitor support quality & reduce response time

Healthcare

Analyze patient interactions & improve experience

Education

Measure student inquiries & admissions performance

Travel & Hospitality

Improve guest support & boost reviews

BPO & Contact Centers

Optimize agent performance & operational metrics

Analytics summary cards beside a support agent

Better Data. Smarter Decisions.Exceptional Experiences.

Telvanta Reports & Analytics empowers your team with the insights you need to deliver exceptional customer experiences and drive business growth.

  • 14-day free trial
  • No credit card required
  • Cancel anytime