Telvanta
QUEUE MONITORING

See Every Queue.Solve Every Delay.Deliver Every Time.

Real-time visibility into all your contact center queues so you can act fast, balance workloads, and keep customers happy across every channel.

Explore Features
  • Real-time Queue Visibility
  • Instant Alerts & Escalations
  • Smarter Workload Balance
  • Better CX Outcomes
Live queue monitor with waiting counts, longest wait and service level

COMPLETE VISIBILITY. SMART ACTIONS.

Everything You Need to Manage Queues Effectively

Telvanta Queue Monitoring gives supervisors and managers the real-time data and tools to keep queues healthy and customers happy.

Real-time Queue VisibilityMonitor all queues in real-time with live metrics and trends.
SLA Monitoring & AlertsGet instant alerts when SLAs are at risk or breached.
Workload BalancingReallocate agents and balance loads across queues.
Predict & Prevent DelaysAI insights help you predict spikes and prevent long wait times.
Historical AnalyticsAnalyze patterns and trends to improve performance over time.
Multi-channel SupportMonitor voice, chat, email, social and more in one view.

HOW IT WORKS

From Monitoring to Resolution in 5 Simple Steps

  1. 1MonitorTrack all queues in real-time with live metrics.
  2. 2DetectIdentify issues, SLA risks, and abnormal spikes.
  3. 3AnalyzeDrill down to understand causes and impact.
  4. 4ActReallocate resources and take corrective action.
  5. 5ImproveAnalyze results and optimize for future performance.

Impact That Matters

35%

Reduction in Wait Time

28%

Improvement in SLA Achievement

20%

Increase in Agent Productivity

32%

Boost in Customer Satisfaction

25%

Lower Operational Costs

QUEUE MONITORING IN ACTION

KEY FEATURES

All Queues

  • Voice Support128 waitingHigh
  • Live Chat76 waitingMedium
  • Email Support58 waitingMedium
  • WhatsApp42 waitingLow
  • Social Media21 waitingLow
Add Queue

Voice Support Queue

High Load

Waiting Over Time

People Waiting
200150100500
00:0004:0008:0012:0016:0020:0024:00
128People Waiting
12:45Longest Wait Time
85%Service Level
156Interactions / Hr
  • Live Queue DashboardUnified view of all queues and key metrics.
  • Drill-down AnalyticsDeep dive into queues, time intervals, and agent performance.
  • Smart AlertsCustom alerts for SLA breaches, high wait times, and more.
  • Agent & Resource ManagementMove, add or remove agents to balance workloads.
  • Reports & InsightsHistorical reports to identify patterns and improve planning.
BUILT FOR EVERY INDUSTRY

BFSI

Ensure fast response and high service levels.

Healthcare

Improve patient satisfaction with shorter wait times.

E-commerce

Handle high volumes during peak shopping seasons.

Telecom

Manage spikes and reduce customer frustration.

Travel & Hospitality

Deliver seamless support across all channels.

Government

Improve citizen support and operational efficiency.

BPO / Contact Centers

Optimize multi-client queues and resources.

Queue load card reading 78%

Smarter Queue Monitoring.Happier Customers. Stronger Teams.

Get real-time visibility, intelligent alerts, and the tools you need to deliver exceptional support every time.

  • 14-day free trial
  • No credit card required
  • Cancel anytime