Telvanta
PRODUCTIVITY DASHBOARD

See Productivity.Drive Performance.Deliver Better Outcomes.

Telvanta Productivity Dashboard gives you a real-time, 360° view of agent productivity, team performance and operational efficiency—so you can take the right action, at the right time.

Explore Features
  • Real-time Insights
  • Data-driven Decisions
  • Boost Agent Productivity
  • Achieve Better CX Outcomes
Productivity dashboard with handled interactions, handle time and quality score

WHY PRODUCTIVITY DASHBOARD?

Turn Data into Actionable Insights

Real-time Visibility

Monitor productivity metrics in real-time across teams, channels and time intervals.

Performance Tracking

Track individual and team performance against goals, benchmarks and SLA targets.

AI-Powered Insights

Identify trends, predict dips and get smart recommendations to improve outcomes.

Goal Alignment

Monitor productivity within business across goals, channels and SLA to true goals.

Quality & Efficiency

Align daily activities with business goals and ensure every action has real impact.

Reports & Analytics

Custom dashboards and reports that help leadership make confident, data-driven decisions.

HOW IT WORKS

From Insight to Impact in 5 Simple Steps

  1. 1CollectGather data from all channels and systems in real-time.
  2. 2AnalyzeMeasure productivity, quality and operational metrics.
  3. 3IdentifySpot patterns, opportunities and performance gaps.
  4. 4ActTake smart actions and assign coaching or resources.
  5. 5ImproveContinuously optimize and achieve better outcomes.

Key Productivity Metrics at a Glance

82%

Overall Productivity

12%

3,256

Handled Interactions

15%

05:12

Avg. Handle Time

6%

92%

Quality Score

10%

85%

Goal Achievement

14%

23%

Idle Time

8%
POWERFUL CAPABILITIES

Everything You Need to Maximize Productivity

Custom Dashboards

Create role-based dashboards with the metrics that matter most.

Goal & KPI Management

Set goals, track progress and motivate agents with live performance indicators.

Comparative Analytics

Compare teams, channels and time periods to identify top performers and gaps.

Agent Activity Monitoring

Track login time, breaks, status changes and productivity in real-time.

Coaching & Feedback

Identify improvement areas and provide data-backed coaching.

Export & Share Reports

Export reports or schedule automated reports for stakeholders.

BUILT FOR EVERY INDUSTRY

BFSI

Healthcare

E-commerce

Telecom

Travel & Hospitality

BPO / Contact Centers

Government

Productivity score card reading 82%

Empower Your Team.Boost Productivity. Delight Customers.

Telvanta Productivity Dashboard gives you the visibility and control to drive performance every single day.

  • 14-day free trial
  • No credit card required
  • Cancel anytime