Speak Their Language.Win Their Trust.Every Time.
Telvanta Language Routing connects every customer with an agent who speaks their language—automatically. Better conversations. Happier customers. Stronger loyalty.
- Auto-detect customer language
- Higher CSAT & customer satisfaction
- Route to preferred language agents
- Reduce resolution time
- Real-time availability check
- Global-ready support
- No credit card required
- 14-day free trial
- Cancel anytime
Works across every channel
Why Language Routing Matters
The right language creates the right experience.
Better Conversations
Customers express clearly in their own language.
Happier Customers
Feel understood, respected and valued.
Faster Resolutions
Less back-and-forth, more first-contact resolutions.
Stronger Loyalty
Build trust and long-term relationships.
Operational Efficiency
Smart routing reduces handle time and operational cost.
Global Scalability
Support multiple languages and expand to new markets with ease.
How Language Routing Works
Intelligent. Automatic. Effortless.
1. Detect Language
AI detects the customer’s language in real-time.
2. Check Agent Availability
System checks available agents who speak that language.
3. Find Best Match
Match based on language proficiency, skills & current workload.
4. Route Instantly
Ticket is routed to the best available agent instantly.
5. Resolve & Delight
Issue is resolved, feedback is captured & insights are recorded.
Powerful Language Routing Features
- Auto language detection (100+ languages)
- Agent language proficiencies & levels
- Primary & secondary language support
- Fallback language rules
- Custom greetings in customer’s language
- Real-time translation for context
- Multi-language knowledge base
- Detailed analytics & reporting
Language Performance Overview
| Language | Conversations | Resolved | Avg. Resolution Time | CSAT Score |
|---|---|---|---|---|
| English | 1,024 | 842 | 3m 42s | 4.9/5 |
| Nepali | 632 | 517 | 4m 10s | 4.8/5 |
| Spanish | 421 | 356 | 4m 25s | 4.7/5 |
| French | 218 | 176 | 4m 48s | 4.8/5 |
| German | 163 | 127 | 5m 02s | 4.7/5 |
AI-Powered.
Human-Centered.
AI detects language, but your experts deliver empathy.
Real Impact. Measurable Results.
45%
Increase in First Contact Resolution
35%
Reduction in Handle Time
28%
Boost in Customer Satisfaction
2.3x
Higher Customer Retention
60+
Languages Supported
24/7
Global-Ready Support
Seamlessly Integrates With
Frequently Asked Questions
Let Every Conversation Feel Personal.
Deliver exceptional support in every language with Telvanta Language Routing.
- No credit card required
- 14-day free trial
- Cancel anytime