Listen to Citizens.
Resolve Faster.
Build Trust.
Telvanta.ai empowers government agencies to collect grievances and feedback from every channel, track them transparently, and resolve issues faster—creating a better experience for citizens and a more efficient government.
The impact you can achieve
Key Results for Government*
*Based on Telvanta.ai customer data
Multi-Channel Intake
Receive grievances via WhatsApp, SMS, email, app, calls, or kiosks.
Smart Categorization
Auto-categorize and prioritize issues based on nature and location.
Auto Assignment
Route grievances to the right department or officer automatically.
Real-Time Tracking
Track status, updates, and SLA compliance in real-time.
Feedback & Rating
Collect citizen feedback and ratings after issue resolution.
Reports & Insights
Analyze trends, response time, and citizen satisfaction with ease.
How Grievance & Feedback Works
Citizen Raises Issue
Citizens submit grievances or feedback through their preferred channel.
Receive & Log
The system captures and logs the complaint with unique ticket ID.
Categorize & Prioritize
Auto-categorize and set priority based on rules and complexity.
Assign & Route
Automatically assign to the right department or officer.
Resolve & Update
Departments work on the issue and provide regular status updates.
Notify Citizen
Citizens get real-time notifications on progress or resolution.
Collect Feedback
Citizens rate the resolution and provide feedback.
Popular Use Cases
Road & Infrastructure Issues
Report potholes, streetlight faults, or road damages.
Water & Sanitation
Raise complaints about water supply, leakage, or sanitation.
Public Service Complaints
Report issues with public services or staff behavior.
Tax & Billing Queries
Submit grievances related to tax, fees, or billing.
Noise & Pollution
Report noise, air, or water pollution concerns.
Land & Property Issues
File complaints about land disputes or encroachment.
Social Welfare Requests
Seek help or report issues related to social services.
Policy & Suggestion Box
Share suggestions or feedback for policy improvements.
Grievance & Feedback Analytics Overview
Grievances Over Time
Grievances by Channel
Top Categories
Telvanta.ai has transformed how we handle citizen grievances. We resolve issues faster, communicate transparently, and our citizens are happier than ever.
Er. Suman ShresthaChief Information OfficerPokhara Metropolitan CitySeamlessly Integrates With Your Systems
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Empower citizens. Improve governance. Resolve issues. Build a better tomorrow.
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