Measure Speed.Improve First Response.Win Customer Trust.
The Telvanta FRT Dashboard helps you track First Response Time across channels, teams, and agents—so you can respond faster, reduce wait times, and deliver exceptional customer experiences.
- Real-time FRT Tracking
- Agent & Team Performance
- Trend & Insight Analytics
- Custom Reports
KEY INSIGHTS. FASTER RESPONSES. HAPPIER CUSTOMERS.
Everything You Need to Monitor FRT Effectively
Real-time Visibility
Monitor First Response Time across all channels in real-time.
Channel Performance
Compare FRT across channels to identify slow areas and improve speed.
Agent & Team Insights
Track individual and team performance to recognize top performers.
Trend Analysis
Analyze trends over time to reduce response times and meet SLA goals.
Custom Reports
Create and export reports tailored to your business needs.
Alerts & Notifications
Get notified when FRT exceeds SLA targets so you can take action instantly.
THE IMPACT OF FASTER RESPONSES
25%
Increase in Customer Satisfaction
30%
Higher Customer Retention
35%
Reduction in Customer Abandonment
28%
Improvement in Agent Productivity
40%
Reduction in Resolution Time
22%
Increase in SLA Compliance
Everything You Need to Improve FRT
SLA Management
Set, track, and manage SLA targets for First Response Time across channels.
Multi-channel Support
Measure FRT for Live Chat, Email, WhatsApp, Phone, Social Media, and more.
Business Hours & Calendars
Track FRT based on business hours, holidays, and custom working schedules.
Custom Filters
Filter data by channel, team, agent, tag, priority, and more for deeper insights.
Drill-down Analytics
Dive deep into conversations to understand delays and improve response workflows.
Automated Reports
Schedule and automate FRT reports for stakeholders and leadership.
Goal Tracking
Set FRT goals, track progress, and benchmark performance against targets.
Data Export
Export FRT data in CSV, PDF, or Excel format for sharing and analysis.
BUILT FOR EVERY INDUSTRY
Faster Responses. Better Experiences.
E-commerce
Respond faster to inquiries and increase conversions.
Banking & Finance
Reduce wait times and improve customer trust.
Healthcare
Quick responses for better patient satisfaction.
Education
Support students and parents with faster replies.
Travel & Hospitality
Instant responses for bookings and travel support.
BPO & Contact Centers
Optimize response times and improve SLA compliance.
Respond Faster.Build Stronger Relationships.
The Telvanta FRT Dashboard empowers your team to respond quickly, meet SLA goals, and deliver exceptional customer experiences every time.
- 14-day free trial
- No credit card required
- Cancel anytime