Delight Customers.Measure Satisfaction.Drive Excellence.
The Telvanta CSAT Dashboard gives you a real-time view of customer satisfaction across channels, agents, and teams—so you can celebrate wins, spot gaps, and take action that truly improves experiences.
- Real-time CSAT Tracking
- Agent & Team Performance
- Trend & Insight Analytics
- Drill-down Reports
UNDERSTAND. IMPROVE. DELIGHT.
Everything You Need to Track CSAT Effectively
Real-time Visibility
Track CSAT scores as responses come in, across all channels.
Channel Performance
Compare CSAT across channels to identify top performers and areas to improve.
Agent & Team Insights
Monitor individual and team performance to recognize champions and coach better.
Trend Analysis
Analyze trends over time and take action to improve customer satisfaction.
Drill-down Reports
Dive deep into data by time, channel, agent, or customer segment.
Actionable Alerts
Get notified about dips in satisfaction and take action before it escalates.
THE IMPACT OF HAPPY CUSTOMERS
25%
Increase in Customer Satisfaction
30%
Improvement in First Contact Resolution
20%
Increase in Customer Retention
15%
Reduction in Support Tickets
18%
Boost in Agent Productivity
10%
Increase in Revenue Growth
Everything You Need to Improve CSAT
Custom CSAT Surveys
Create and customize CSAT surveys that match your brand and customer journey.
Automated Triggers
Automatically send CSAT surveys after ticket resolution or key customer interactions.
Multi-channel Support
Collect CSAT responses from WhatsApp, Email, Live Chat, Phone, and more.
Response Analytics
Analyze open-ended feedback to understand customer sentiments better.
Benchmark & Goals
Set CSAT goals, benchmark performance, and track progress in real-time.
Export & Share
Export reports in CSV/PDF and share insights with your team and stakeholders.
Role-based Access
Control who can view and manage CSAT data with role-based permissions.
Integrations
Seamlessly integrate with CRM, Helpdesk, and BI tools for unified data and insights.
BUILT FOR EVERY INDUSTRY
Better Support. Happier Customers.
E-commerce
Improve post-purchase experiences & loyalty
Banking & Finance
Enhance trust with better customer satisfaction
Healthcare
Deliver compassionate and responsive care
Education
Support students & parents with faster resolutions
Travel & Hospitality
Delight guests and build stronger relationships
BPO & Contact Centers
Drive CSAT excellence across global teams
Measure Satisfaction. Improve Experiences.Create Loyal Customers.
Telvanta CSAT Dashboard empowers your team with insights to deliver exceptional support experiences that customers love.
- 14-day free trial
- No credit card required
- Cancel anytime