Empower Agents.Improve Performance.Elevate Every Experience.
Telvanta Agent Performance gives you complete visibility into individual and team performance—so you can coach smarter, recognize top performers, and drive better customer outcomes.
- Real-time Performance Insights
- Data-driven Coaching
- Goal Tracking & Scorecards
- Recognize & Reward Top Performers
PERFORMANCE THAT DRIVES GROWTH
Measure What Matters.Improve What Counts.
Go beyond basic metrics. Telvanta combines key performance indicators with AI-powered insights to help you understand performance, take action, and drive continuous improvement.
- Monitor performance in real-time
- Identify strengths and performance gaps
- Provide personalized coaching and feedback
- Track goals, achievements & development
- Boost agent engagement and retention
Performance at a Glance
92%
Average Performance Score
12%4.6/5
CSAT Linked to Agents
0.418
Top Performers This Month
20%7
Agents Need Improvement
10%94%
Goal Achievement Rate
8%96%
Coaching Plan Completion
15%HOW IT WORKS
From Insights to Improvement in 5 Simple Steps
- 1Collect & AnalyzeAutomatically collect agent interactions, metrics and quality evaluations.
- 2Evaluate PerformanceScore agents using custom scorecards and performance criteria.
- 3Get AI InsightsIdentify strengths, gaps and opportunities with AI-driven recommendations.
- 4Coach & DevelopProvide targeted feedback, coaching plans and learning resources.
- 5Track & ImproveMonitor progress, achieve goals and celebrate continuous improvement.
POWERFUL CAPABILITIES
Everything You Need to Drive Agent Performance
Custom Scorecards
Build scorecards tailored to your team, channels and business objectives.
Quality Evaluations
Evaluate interactions and ensure consistent quality standards.
Performance Trends
Track trends over time and compare individual and team performance.
Coaching Workflows
Assign coaching plans, track activities and ensure accountability.
Goal Management
Set personal and team goals and monitor achievements in real-time.
Reports & Analytics
Generate detailed reports and share insights across your organization.
BUILT FOR EVERY TEAM
Perfect for Every Support Organization
Contact Centers
Improve service quality and customer satisfaction across all channels.
BPOs
Drive productivity, ensure compliance and improve client satisfaction.
E-commerce
Enhance customer experiences and boost loyalty.
Healthcare
Deliver better patient support with high performing agents.
Banking & Finance
Ensure accurate, secure and compliant customer interactions.
Telecom
Improve resolution times and reduce churn with skilled agents.
Telvanta Agent Performance transformed the way we coach and support our teams. Our performance scores improved by 18% in just two months.
Better Performance. Happier Agents.Better Customers.
Unlock the full potential of your team with data, insights and coaching that drive real results.
- 14-day free trial
- No credit card required
- Cancel anytime