Empower Agents.Measure Performance.Elevate Experiences.
Telvanta Agent Analytics gives you complete visibility into individual and team performance—so you can coach, recognize, and empower your agents to deliver exceptional customer experiences.
- Real-time Performance
- Data-driven Coaching
- Team & Individual Insights
- Better Decisions Stronger Results
DEEP INSIGHTS. STRONGER AGENTS.
Everything You Need to Optimize Agent Performance
360° Agent View
Get a complete view of agent performance across all metrics and channels.
Performance Tracking
Track key metrics in real-time to measure productivity and quality.
Individual & Team Insights
Compare agents and teams to identify top performers and growth areas.
Coaching & Feedback
Provide data-driven coaching with conversation reviews and QA scores.
Alerts & Notifications
Get notified about SLA breaches, low scores, and unusual trends.
Custom Reports
Create and export reports tailored to your business needs.
THE IMPACT OF EMPOWERED AGENTS
25%
Increase in Customer Satisfaction
20%
Higher Agent Productivity
30%
Reduction in Average Response Time
22%
Increase in First Contact Resolution
18%
Improvement in QA Scores
25%
Reduction in Agent Turnover
Everything You Need to Manage & Coach Agents
Real-time Dashboards
Monitor agent performance with live dashboards and real-time updates.
Conversation Analytics
Analyze conversations to evaluate performance and identify improvement areas.
QA & Scorecards
Score interactions with custom QA scorecards and calibration.
SLA & Compliance
Track SLA adherence and ensure compliance with service standards.
Workload Management
Monitor workloads and balance assignments for maximum efficiency.
Performance Benchmarks
Set benchmarks and goals to motivate and measure agent performance.
Coaching Tools
Provide feedback, notes, and action plans to help agents grow.
Data Export & Sharing
Export data in CSV, PDF, or Excel and share insights with stakeholders.
BUILT FOR EVERY INDUSTRY
Better Agents. Better Experiences.
E-commerce
Deliver faster support and happier customers.
Banking & Finance
Ensure compliance and deliver quality service.
Healthcare
Support patients with compassion and efficiency.
Education
Help students and parents with better engagement.
Travel & Hospitality
Resolve travel queries and build customer loyalty.
BPO & Contact Centers
Improve agent performance and operational efficiency.
Great Agents DeliverGreat Experiences.
Telvanta Agent Analytics empowers you to support your agents, improve performance, and create customer experiences that keep people coming back.
- 14-day free trial
- No credit card required
- Cancel anytime