Telvanta
WIN-BACK CAMPAIGN

Win Them Back.
Rebuild Trust.
Grow Again.

Re-engage inactive or lost customers with personalized, AI-powered journeys that rekindle interest, rebuild trust, and drive repeat business.

Win-back campaigns overview dashboard

Inactive Customers

12,680

18.6%vs last 30 days

Re-engaged Customers

3,248

21.4%vs last 30 days

Win-back Rate

25.63%

16.2%vs last 30 days

Revenue Recovered

NPR 4.32M

22.8%vs last 30 days

Avg. Order Value

NPR 6,250

18.5%vs last 30 days

Win-back Journey Builder (Example)

Edit JourneyView Analytics
TRIGGERS
  • Inactive for 30 Days
  • No Purchase
  • Low Engagement
  • Cart Abandoned
  • Subscription Expired
  • Negative Feedback
ACTIONS
  • Send Email
  • Send SMS
  • WhatsApp
  • In-App Message
  • Push Notification
  • Create Task
  • Add to List
  • Update Field
  • Delay / Wait
LOGIC
  • Condition
  • Split Path
  • Goal
  • Exit
Start TriggerInactive for 30 Days
Send Win-back EmailWe miss you! Here’s 20% off 🎁
Wait for 2 Days
Opened Email?
Send Personalized OfferSpecial offer just for you
Send Reminder SMSDon’t miss this exclusive offer!
Wait for 3 Days
Wait for 2 Days
Purchased?
Clicked Offer?
Thank You MessageWelcome back! 🎉
Add to Nurture PathKeep them in the loop
Take to Offer PageComplete your purchase
Win-back SuccessfulCustomer re-engaged

Why Win-back Campaigns Work

  • Recover Lost RevenueHigh-potential customers are worth winning back.
  • Rebuild RelationshipsThoughtful outreach restores trust and strengthens loyalty.
  • Cost-effective GrowthRe-engagement is 5x more cost-effective than acquiring new customers.
  • Personalized OutreachThe right message, offer, and timing create stronger impact.
  • Better Customer InsightsUnderstand why customers left and improve their future experience.
Did you know?Win-back emails generate 2.6x more revenue than standard promotional emails.

Top Win-back Channels

  • Email45%
  • WhatsApp28%
  • SMS14%
  • Push Notification8%
  • In-App Message5%

Best Practices for Win-back Campaigns

  1. Segment SmartlyIdentify customers based on recency, frequency and value.
  2. Personalize MessagesUse real data to make every message relevant.
  3. Offer Real ValueGive exclusive offers that incentivize action.
  4. Perfect Your TimingReach out when customers are most likely to respond.
  5. Test & OptimizeA/B test messages, offers, and channels continuously.
  6. Measure & LearnTrack results and improve your next campaign.

Ready-to-Use Win-back Templates

View All Templates

We Miss You

Reconnect with inactive customers with a warm message.

Special Offer

Offer a discount or incentive to win them back.

Comeback Reward

Reward returning customers with a welcome back gift.

Last Chance

Create urgency with a limited-time comeback offer.

Feedback First

Understand why they left and address their concerns.

Powerful Capabilities

  • AI-Powered SegmentationIdentify the right customers to win back.
  • Behavior & Engagement TrackingTrack opens, clicks, responses, and conversions.
  • Multi-channel OutreachEngage via Email, SMS, WhatsApp, Push, and In-App.
  • Automated RemindersNudge customers who don't respond initially.
  • Dynamic PersonalizationPersonalize content, offers, and recommendations.
  • Real-time AnalyticsMonitor campaign performance and revenue recovered.

Win back customers. Boost loyalty. Drive growth.

Create win-back campaigns that turn lost customers into your biggest fans.

  • Free personalized demo
  • No credit card required
  • Cancel anytime
  • 99.9% Platform Uptime
  • Enterprise Grade SecurityYour data is always safe
  • GDPR & DND Compliant100% policy compliant
  • 24/7 Expert SupportWe’re here to help
  • Trusted by 1,800+ BusinessesAcross 20+ Countries