Telvanta
WELCOME JOURNEY

Make Every First
Interaction Count.

The Welcome Journey helps you create a memorable first impression, build trust, and guide new customers or subscribers to take their next best action — automatically.

Welcome journey overview dashboard

Journey Entrances

2,84,150

18.6%vs last 30 days

Completion Rate

68.74%

21.4%vs last 30 days

Engagement Rate

56.23%

16.2%vs last 30 days

Conversion Rate

24.18%

15.3%vs last 30 days

Revenue Attributed

NPR 4.21M

22.5%vs last 30 days

Welcome Journey Flow (Example)

Live
Edit JourneyView Analytics
Start TriggerUser Signs Up
Send Welcome EmailThanks for joining us!
Wait 10 minutes
Email Opened?
Send WhatsApp MessageWe’re excited to have you!
Send Reminder EmailDon’t miss out!
Wait 1 Day
Wait 1 Day
Share Getting Started GuideHelp them get the most out of our platform
Engaged?
Add to Nurture ListContinue the journey
Guide Next ActionExplore key features
Send SMS ReminderWe’re here to help!

What is a Welcome Journey?

A Welcome Journey is an automated experience designed to greet and onboard new users, introduce them to your brand, and encourage them to take meaningful actions.

  • Multi-Channel SupportEmail, SMS, WhatsApp, Push, Voice and more.
  • Personalized CommunicationUse merge fields, dynamic content and smart segmentation.
  • Smart AutomationTrigger actions, set conditions, and personalize every step.
  • Action OrientedGuide users to complete the next best action faster.
  • Measurable ResultsTrack every interaction and optimize for higher conversions.

Best Practices for Welcome Journeys

  1. Send instantlyDeliver a warm welcome within minutes of sign up.
  2. Personalize itUse names, preferences and relevant content.
  3. Provide value earlyShare helpful resources or exclusive benefits.
  4. Guide next actionMake the next step clear and easy to take.
  5. Follow up smartlyUse reminders for better engagement.

Performance Impact

  • 3.2X

    Higher Engagement

  • 2.7X

    More Conversions

  • 30%

    Increase in Retention

  • 40%

    Reduction in Drop-off

Why Businesses Love Welcome Journeys

Our welcome journey helped us increase user activation by 3x and build stronger relationships from day one.
Pratima ShresthaGrowth Lead, EduLearn Nepal

Start with Ready-to-Use Templates

View All Templates

General Welcome

Perfect for any new sign up.

Product Onboarding

Introduce features & value.

Newsletter Welcome

Grow readership & trust.

Event Registration

Confirm & engage attendees.

Free Trial Onboarding

Drive activation & usage.

Create meaningful first impressions that turn new users into loyal customers.

Design your Welcome Journey in minutes.

  • Free personalized demo
  • No credit card required
  • Cancel anytime
  • 99.9% Platform Uptime
  • Enterprise Grade SecurityYour data is always safe
  • GDPR & DND Compliant100% policy compliant
  • 24/7 Expert SupportWe’re here to help
  • Trusted by 1,800+ BusinessesAcross 20+ Countries