Telvanta
UPSELL JOURNEY

Unlock More Value.
Grow More Revenue.
Delight Your Customers.

Guide your customers to the next best plan or feature with personalized, timely, and relevant upsell experiences across their preferred channels.

Upsell Journey Overview

Upsell Opportunities

6,582

18.6%vs last 30 days

Engaged Customers

3,894

21.4%vs last 30 days

Upsell Conversion Rate

28.41%

16.2%vs last 30 days

Revenue from Upsell

NPR 5.26M

22.5%vs last 30 days

Average Order Value

NPR 7,320

18.3%vs last 30 days

Upsell Journey Builder (Example)

Edit JourneyView Analytics
TRIGGERS
  • High Usage
  • Plan Limit Reached
  • Feature Interest
  • Add-on Recommended
  • Customer Milestone
ACTIONS
  • Send Email
  • Send SMS
  • WhatsApp
  • In-App Message
  • Push Notification
  • Create Task
  • Add to List
  • Update Field
  • Delay / Wait
LOGIC
  • Condition
  • Split Path
  • Goal
  • Exit
Start TriggerCustomer reached 80% of plan limit
Send Personalized EmailShow the value of upgrading
Wait for 2 Days
Opened Email?
Show Plan ComparisonHighlight benefits
Send In-App MessageUpgrade to unlock more
Wait for 2 Days
Wait for 3 Days
Clicked Upgrade?
Took Action?
Send Upgrade OfferExclusive limited-time offer
Send WhatsApp MessageStill need help deciding?
Track ConversionUpgrade successful
Add to Nurture PathContinue engagement
Upsell SuccessfulCustomer upgraded

Why Upsell Journeys Work

  • Increase RevenueIncrease ARPU and overall revenue without acquiring new customers.
  • Deliver More ValueHelp customers get more value from your product or service.
  • Stronger RetentionHappy customers who upgrade are more likely to stay longer.
  • Personalized & RelevantOffer the right upgrade at the right time through the right channel.
  • Data-Driven DecisionsUse insights and analytics to identify the best upsell opportunities.
Did you know?Upselling to existing customers can increase revenue by 10x cheaper than acquiring new customers.

Upsell Journey Stages

  1. 1. IdentifyDetect upsell opportunities based on usage, behavior, or lifecycle.
  2. 2. EngageStart meaningful conversations across multiple channels.
  3. 3. EducateShowcase the value, benefits, and ROI of upgrading.
  4. 4. OfferPresent the right upgrade or add-on with a clear call-to-action.
  5. 5. ConvertCustomer upgrades seamlessly and starts growing.
  6. 6. Retain & DelightContinue engagement to ensure long-term satisfaction.

Ready-to-Use Upsell Journey Templates

View All Templates

Plan Upgrade

Encourage customers to upgrade to next plan or tier.

Add-on Promotion

Promote add-on features to enhance customer experience.

Usage-Based Upsell

Upsell based on usage limits, storage, or seats.

Feature Unlock

Unlock advanced features with upgrade offers.

Annual Upgrade

Promote annual plans with special discounts and benefits.

Powerful Capabilities

  • AI-Powered RecommendationsRecommend the best offers, plans, and timing.
  • Smart SegmentationSegment customers based on behavior, lifecycle, and preferences.
  • Multi-channel OrchestrationEngage via Email, SMS, WhatsApp, In-App, Push, and more.
  • A/B TestingTest messages, offers, and timings to maximize conversions.
  • Behavior & Usage TrackingTrack usage, activity, and engagement to find the perfect upsell moments.
  • Real-time AnalyticsMonitor performance and optimize journeys in real-time.

Turn existing customers into your biggest growth engine.

Create smart upsell journeys that drive more revenue.

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