Create Tickets.Solve Better.Delight Customers.
Telvanta Ticket Creation makes it easy for customers and agents to raise tickets from any channel with all the right details—routed to the right team instantly.
- Multi-channel ticket creation
- Smart auto-capture of details
- Auto-categorization & prioritization
- Custom fields & forms
- Instant routing & notifications
- Attachments & context in one place
- No credit card required
- 14-day free trial
- Cancel anytime
Create Tickets from Every Channel
Let your customers reach out the way they prefer. We'll capture it all.
Why Smart Ticket Creation Matters
Good tickets lead to fast resolutions and happy customers.
Complete Context
Capture all the right details from the start.
Right Team, Right Away
Auto-route tickets to the best team or agent.
Save Time
Reduce back-and-forth with structured ticket forms.
Better Experience
Make it easy for customers to get the help they need.
Fewer Errors
Smart validation & rules ensure accurate data.
Always Organized
All tickets in one place for better visibility.
How Ticket Creation Works
From customer request to ticket in 4 simple steps.
Customer Reaches Out
Customer contacts you via their preferred channel.
Details Captured
Auto-capture all relevant details automatically.
Ticket Created & Routed
Ticket is created and routed to the right team/agent.
Team Notified
Agents get notified instantly and start working.
Tickets
Built for Better Ticket Creation
- Custom Ticket Forms & Fields
- Auto-fill from customer profiles
- Dynamic fields based on category
- File attachments & screenshots
- SLA & priority assignment
- Tags, labels & internal notes
- Duplicate ticket detection
- Knowledge base suggestions
Real Impact. Measurable Results.
60%
Faster First Response Time
40%
Reduction in Manual Data Entry
2.5x
More Tickets Handled Per Agent
35%
Increase in Agent Productivity
90%+
Customer Satisfaction Improvement
Frequently Asked Questions
Create Smarter Tickets.
Resolve Faster.
Empower your support team with intelligent ticket creation and deliver exceptional customer experiences.
- No credit card required
- 14-day free trial
- Cancel anytime