Telvanta
Skill Based Assignment

Match Every Lead
With The Right Skill.
Close More Deals.

Telvanta AI intelligently matches leads with the most qualified agents based on skills, expertise, and experience — so every conversation is handled by the best person for the job.

Skill matching for higher conversion

Expertise based lead distribution

Real-time availability & workload balancing

Multi-skill & proficiency level support

Faster resolutions. Happier customers.

Better results.

Skill Assignment Dashboard: total leads, assigned leads, assignment accuracy and average assignment time over the leads by skill matched ring, the leads assigned over time trend, the top performing agents by skill match table and the skill match distribution ring

Trusted by 1,800+ Businesses Worldwide

DarazBritish CouncilGovernment of NepalTVSSamsungPathaoNIC ASIAVolkswagenWWFVianet

Capture Leads From Every Channel

Website

Forms, chat & landing pages

WhatsApp

Conversations & messages

Facebook

Comments, DMs & leads

Instagram

DMs, comments & engagement

LinkedIn

Lead gen forms & messages

Phone Calls

Call recordings & transcripts

Email

Replies & inbound emails

Offline Import

Events, lists & custom sources

How Skill Based Assignment Works

Lead Captured

From any channel or source.

Skills Extracted

AI analyzes lead context & intent.

Skill Matching

Matches with best agent by skills.

Availability Check

Checks agent availability & workload.

Lead Assigned

Assigned to most qualified agent.

Instant Notification

Agent gets notified instantly.

Performance Tracked

Results tracked & optimized.

Powerful Features For Smarter Matching.

Multi-Skill Matching

Match leads with agents who have multiple relevant skills.

Proficiency Levels

Consider skill level (Beginner, Intermediate, Expert) for better match.

Workload Balancing

Distribute leads evenly to avoid overload & improve response time.

Fallback Rules

Auto-assign using backup skills if exact match not found.

Custom Skill Rules

Create advanced rules combining skills, intent & priority.

Learning & Optimization

AI learns from outcomes to improve future skill matching.

Real-Time Insights. Smarter Decisions.

Assignment Accuracy Over Time

Accuracy (%)
90%80%70%
May 8May 22Jun 7

Leads by Skill Category

12,842Total Leads
  • Product Expert28.6%
  • Billing Specialist24.2%
  • Technical Support20.7%
  • Account Manager15.8%
  • Others10.7%

Top Skills In Demand

  • Product Knowledge3,840
  • Technical Support2,560
  • Billing & Payments2,210
  • Account Management1,880
  • Renewals1,582

Conversion by Skill Match Level

26.7%Overall Conversion
  • High Match47.2%
  • Medium Match35.3%
  • Low Match17.5%

Skill Based Assignment by Telvanta AI ensures every lead is handled by the right expert. Our conversions are up 32% and customer satisfaction has never been higher.

Bibek ShresthaSales Director, Tech Solutions Nepal

Give Every Lead The
Expert They Deserve.

  • 14-Day Free Trial
  • No Credit Card Required
  • Setup in 5 Minutes
  • Cancel Anytime

Frequently Asked Questions

AEO Optimised
Still have questions?

Our experts are here to help you.

Right Skills. Right Leads. Better Conversations. Bigger Results.

Let Telvanta AI match every lead with the right expertise — automatically.

  • 14-Day Free Trial
  • No Credit Card Required
  • Setup in 5 Minutes
  • Cancel Anytime