Telvanta
SENTIMENT ANALYSIS

Understand Feelings.Improve Experiences.Build Loyalty.

Telvanta.ai Sentiment Analysis uses AI to detect emotions in every customer interaction across channels — so you can respond better, faster, and with empathy.

  • AI-Powered Emotion Detection
  • Real-time Insights
  • Actionable Intelligence
  • Better CX Outcomes
Customer record console showing Rajan Sharma's profile beside his overall sentiment breakdown
EMOTIONS DRIVE DECISIONS

Capture Emotions. Gain Insights. Take Action.

Sentiment Analysis helps you turn emotional signals into meaningful business actions.

Detect Emotions

Identify positive, neutral and negative emotions in real-time.

Track Trends

Monitor sentiment trends across time, channels and teams.

Understand Context

Go beyond keywords to understand the meaning behind emotions.

Spot Issues Early

Detect frustration early and prevent negative experiences.

Improve Outcomes

Drive better resolutions, higher satisfaction and customer loyalty.

HOW IT WORKS

Sentiment Analysis in 4 Simple Steps

1

Collect

Gather customer conversations from all channels.

2

Analyze

AI analyzes text, tone and context to detect sentiment.

3

Discover

Get real-time insights and identify key issues.

4

Act

Take smart actions to resolve issues and improve experiences.

Real Insights. Real Impact.

32%

Increase in Customer Satisfaction

28%

Reduction in Negative Interactions

35%

Faster Issue Resolution

25%

Increase in First Contact Resolution

20%

Improvement in Agent Performance

15%

Boost in Customer Retention

POWERFUL CAPABILITIES

Everything You Need to Understand Your Customers Better

Multi-channel Analysis

Analyze sentiment across chat, email, voice, social media and more.

Emotion Detection

Detect emotions like joy, anger, frustration, sadness and more accurately.

Topic & Issue Extraction

Automatically identify key topics and issues driving customer emotions.

Real-time Alerts

Get alerted when negative sentiment spikes so you can act instantly.

Agent & Team Insights

Measure sentiment by agents, teams and departments to improve performance.

Custom Reports

Create custom dashboards and reports to share insights with stakeholders.

USE CASES

Better Insights for Every Industry

E-commerce

Banking & Finance

Telecom

Healthcare

Education

Travel & Hospitality

BPO / Contact Centers

Sentiment score card reading 68% positive beside a negative interactions gauge at 8%

Understand Emotions.Deliver Exceptional Experiences.

Telvanta.ai Sentiment Analysis empowers your team with the insights to build stronger relationships and loyal customers.

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