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Telvanta
FOR RETAIL & ECOMMERCE

Order & Delivery
Updates Customers
Love

Keep your customers informed at every step—order confirmed to doorstep delivery. Reduce “Where is my order?” tickets and build trust with proactive updates across every channel.

An order tracking view — the delivery timeline running from order confirmed through packed, shipped and out for delivery, beside the update sent at each step.

The impact you can achieve

Reduce WISMO QueriesCut down order status inquiries by up to 60%.
Improve CSATKeep customers informed and increase satisfaction.
Increase On-time Delivery TrustCommunicate delays proactively and retain customer trust.
Drive Repeat PurchasesBetter post-purchase experience leads to higher loyalty.
Lower Operational CostAutomate updates and reduce manual workload.

Key Results for Retail & eCommerce

60%Reduction in WISMO Queries
45%Faster Issue Resolution
35%Increase in Customer Satisfaction
30%Higher On-time Delivery Trust
2.5xMore Repeat Purchases
40%Lower Support Workload

*Based on Telvanta.ai customer data

Proactive Updates

Real-time notifications at every order milestone.

Fewer WISMO Tickets

Reduce “Where is my order?” inquiries.

Higher Delivery Trust

Build confidence with transparent updates.

Better Experience

Delight customers with timely, relevant updates.

More Repeat Sales

Happy customers shop with you again.

How Order & Delivery Updates Work

Order Placed

Customer places an order on your store.

Confirm & Acknowledge

Instant order confirmation sent across channels.

Processing Updates

Notify packing, quality check and dispatch.

Shipping Updates

Share tracking link and expected delivery date.

Out for Delivery

Real-time updates when order is out for delivery.

Delivered & Beyond

Delivery confirmation and feedback request.

Engage Customers on Every Channel

WhatsApp

High engagement and rich updates.

SMS

Reach every customer instantly.

Email

Detailed updates with order summary.

Push Notification

Real-time alerts on mobile and web.

Voice Call

Automated voice updates in local languages.

In-App Message

Keep customers informed inside your app.

Popular Use Cases

Order Confirmation

Instant confirmation with order summary.

Packing & Processing

Notify when order is being packed and processed.

Shipped Confirmation

Share tracking ID and courier details.

Delay Notifications

Proactively inform about delays with new ETA.

Out for Delivery

Notify when order is out for delivery.

Delivery Confirmation

Confirm successful delivery.

Failed Delivery Alerts

Notify and provide options to reschedule.

Returns & Refunds

Keep customers updated on returns and refunds.

Performance Overview

Messages Sent2.3M28% vs last 30 days
Delivery Rate98.6%3.2% vs last 30 days
Open Rate62.8%7.6% vs last 30 days
Click Rate18.4%5.4% vs last 30 days
WISMO Reduction60%15% vs last 30 days

Updates Sent Over Time

15K10K5K0
May 5May 12May 19May 26Jun 2

Channel Performance

WhatsApp42%
SMS28%
Email16%
Push9%
Voice5%

Top Update Types

Shipped Confirmation30%
Out for Delivery25%
Delivery Confirmation17%
Order Confirmation16%
Delay Notifications12%

Telvanta.ai helped us deliver a seamless post-purchase experience. WISMO queries dropped by 60% and our customers appreciate being informed at every step.

Ankit MehraHead of OperationsUrbanTrend Store

Seamlessly Integrates With Your Systems

shopifyWOO COMMERCEMagentoSAPsalesforceZoho CRMand more

Frequently Asked Questions

Ready to transform your order communication?

Automate order & delivery updates, reduce WISMO queries and create happy customers.

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