Telvanta
RENEWAL JOURNEY

Renew Relationships.
Retain Customers.
Drive Growth.

Proactively engage your customers before their subscription or service expires with personalized, multi-channel experiences that encourage renewals and build long-term loyalty.

Renewal journey overview dashboard

Upcoming Renewals

7,864

18.6%vs last 30 days

Renewal Rate

31.42%

21.4%vs last 30 days

Renewed Customers

2,471

16.2%vs last 30 days

Revenue Retained

NPR 6.18M

22.8%vs last 30 days

Churn Reduced

24.63%

18.5%vs last 30 days

Renewal Journey Builder (Example)

Edit JourneyView Analytics
TRIGGERS
  • Subscription Expiring
  • Trial Ending Soon
  • Contract Expiry
  • Plan Anniversary
  • Auto-renewal Off
ACTIONS
  • Send Email
  • Send SMS
  • WhatsApp
  • In-App Message
  • Push Notification
  • Create Task
  • Add to List
  • Update Field
  • Delay / Wait
LOGIC
  • Condition
  • Split Path
  • Goal
  • Exit
Start TriggerSubscription expiring in 30 days
Send Renewal ReminderYour plan expires in 30 days
Wait for 3 Days
Opened?
Send Benefits EmailWhy renew with us?
Send SMS ReminderDon’t miss out!
Wait for 3 Days
Wait for 3 Days
Clicked Renew?
Responded?
Take to Renewal PageOne-click renewal
Offer AssistanceWe’re here to help
Talk to AgentResolve any concerns
Final ReminderLast chance to renew
Wait for 2 Days
Renewal Successful!Thank you for staying with us

Why Renewal Journeys Work

  • Reduce ChurnStay top-of-mind and prevent avoidable cancellations.
  • Increase Revenue RetentionTimely renewals protect and grow recurring revenue.
  • Stronger Customer LoyaltyProactive communication builds trust and satisfaction.
  • Personalized ExperiencesRelevant messages and offers increase renewal intent.
  • Operational EfficiencyAutomate follow-ups and reduce manual effort.
Did you know?Improving customer retention by just 5% can increase profits by 25% to 95%.

Top Renewal Channels

  • Email48%
  • WhatsApp26%
  • SMS14%
  • In-App Message7%
  • Push Notification5%

Best Practices for Renewal Journeys

  1. Start EarlyNotify customers well before expiry.
  2. Communicate ValueReinforce benefits and outcomes they get.
  3. Make it EasyProvide one-click or simple renewal options.
  4. Offer IncentivesUse relevant offers to encourage renewals.
  5. Personalize EverythingUse data to send relevant messages to each customer.
  6. Test & OptimizeA/B test timing, channels and offers continuously.

Ready-to-Use Renewal Journey Templates

View All Templates

Subscription Renewal Reminder

Remind customers before subscription expiry.

Trial to Paid Conversion

Convert trial users before trial expires.

Enterprise Contract Renewal

Manage and renew enterprise agreements.

Annual Plan Renewal

Encourage annual plan renewals with incentives.

Auto-renewal Reactivation

Re-engage cancelled auto-renewal customers.

Powerful Capabilities

  • AI Renewal PredictionPredict renewal likelihood and prioritize actions.
  • Smart TimingAI finds the best time to send reminders and offers.
  • Multi-channel OrchestrationCoordinate Email, SMS, WhatsApp, Push, and In-App.
  • Behavior TrackingTrack engagement and responses across all channels.
  • Dynamic ContentPersonalize content based on usage, plan, and behavior.
  • Real-time AnalyticsMonitor renewal performance and optimize in real-time.

Renew today. Retain tomorrow. Grow forever.

Create renewal journeys that keep customers happy and your business thriving.

  • Free personalized demo
  • No credit card required
  • Cancel anytime
  • 99.9% Platform Uptime
  • Enterprise Grade SecurityYour data is always safe
  • GDPR & DND Compliant100% policy compliant
  • 24/7 Expert SupportWe’re here to help
  • Trusted by 1,800+ BusinessesAcross 20+ Countries