Telvanta
RE-ENGAGEMENT JOURNEY

Reconnect. Re-engage.
Rebuild Relationships.

Bring inactive customers back with personalized, multi-channel experiences that spark interest, rebuild trust, and drive action.

Re-engagement Journey Overview

Inactive Customers

24,850

18.6%vs last 30 days

Re-engaged Customers

6,542

21.4%vs last 30 days

Re-engagement Rate

26.31%

16.2%vs last 30 days

Conversion Rate

12.84%

15.3%vs last 30 days

Revenue Influenced

NPR 8.73M

22.5%vs last 30 days

Re-engagement Journey Builder (Example)

Edit JourneyView Analytics
TRIGGERS
  • Inactive for X Days
  • No Purchase
  • No Login
  • No Engagement
  • Unsubscribed
ACTIONS
  • Send Email
  • Send SMS
  • WhatsApp
  • Push Notification
  • Add to List
  • Update Field
  • Delay / Wait
LOGIC
  • Condition
  • Split Path
  • Goal
  • Exit
Start TriggerInactive for 30 Days
Send We Miss You EmailLet them know we miss them
Wait for 2 Days
Opened Email?
Introduce New ArrivalsShow what’s new
Send SMS ReminderHere’s something for you!
Wait for 3 Days
Wait for 2 Days
Engaged?
Clicked?
Offer Personalized RecommendationTailored to their taste
Special Discount OfferLimited time just for you
Add to Win-back AdsAudience
Re-engaged SuccessfullyMove to Active Segment

Why Re-engagement Works

  • Recover Lost OpportunitiesBring back customers who showed interest but didn't convert.
  • Increase Lifetime ValueRe-engaged customers spend more and stay longer.
  • Stronger RelationshipsPersonalized outreach rebuilds trust and loyalty.
  • Better ROIRe-engaging is 5x more cost-effective than acquiring new customers.
Did you know?Businesses that run re-engagement campaigns generate 2-5x more revenue from existing customers.

Top Re-engagement Channels

  • Email46%
  • WhatsApp28%
  • SMS15%
  • Push Notification7%
  • Social Media4%

Best Practices for Re-engagement Journeys

  1. Segment Inactive UsersSegment based on inactivity duration and past behavior.
  2. Personalize MessageUse names, preferences, and relevant content.
  3. Offer ValueProvide offers, discounts, or exclusive benefits.
  4. Use Multiple ChannelsReach out across email, SMS, WhatsApp & more.
  5. Optimize TimingSend messages at the right time and right frequency.
  6. Track & ImproveAnalyze results and continuously optimize your journey.

Ready-to-Use Re-engagement Templates

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Win-back Offer

Bring back inactive customers with special discounts.

We Miss You

Rebuild connection with a warm message.

Abandoned Interest

Follow up on products or content they showed interest in.

Seasonal Reconnect

Reconnect with seasonal or festive offers.

Loyalty Revival

Reward past customers and remind them of your value.

Powerful Capabilities

  • AI-Powered InsightsIdentify at-risk customers and best actions to re-engage.
  • Multi-channel OrchestrationCoordinate across email, SMS, WhatsApp, push & more.
  • Dynamic PersonalizationDeliver highly relevant, behavior-based messages.
  • Behavior TrackingTrack opens, clicks, replies, and purchases.
  • Smart TimingAutomatically send messages at the best time to engage.
  • Performance AnalyticsMeasure impact and optimize for better results.

Bring back lost customers. Boost revenue.

Create impactful re-engagement journeys that deliver results across every channel.

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  • GDPR & DND Compliant100% policy compliant
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  • Trusted by 1,800+ BusinessesAcross 20+ Countries