Telvanta
QA SCORECARDS

Score What Matters.Improve What Counts.

Telvanta QA Scorecards help you evaluate every conversation with consistency, transparency, and fairness—so your team keeps raising the bar.

Explore Features
  • Consistent Evaluations
  • Custom Scorecards & Rubrics
  • Performance Transparency
  • Actionable Coaching
QA scorecard summary with score distribution, recent evaluations and a sample scorecard

DESIGN. SCORE. IMPROVE.

Build Better Habits With Smart Scorecards

Create custom QA scorecards that reflect your brand standards and customer expectations. Evaluate every interaction with clear criteria and drive continuous improvement.

  • Create custom scorecards & rubrics
  • Ensure consistent & unbiased evaluations
  • Identify skill gaps & training opportunities
  • Track quality trends over time
Custom ScorecardsDesign scorecards that match your processes, policies, and customer expectations.
Weighted CriteriaAssign weightage to each criterion based on what matters most.
Clear Rating ScalesUse rating scales and define benchmarks for every score range.
Evaluator CalibrationAlign evaluators with calibration sessions for consistent scoring.
Feedback & CoachingTurn scores into actionable feedback and coach your team.
Performance ReportsVisual reports to track quality, trends, and team performance.

HOW IT WORKS

From Evaluation to Excellence in 5 Simple Steps

  1. 1Create ScorecardBuild custom scorecards with criteria & rating scales.
  2. 2Evaluate ConversationsReview interactions and score against the rubric.
  3. 3Analyze ScoresIdentify trends, strengths, and improvement areas.
  4. 4Provide FeedbackShare constructive feedback and coaching tips.
  5. 5Improve PerformanceTrack progress and drive continuous improvement.

86.4%

Average QA Score Across Teams

1,248

Evaluations Completed

92%

Improvement in Agent Performance

28%

Reduction in Repeat Contacts

98%

Customer Satisfaction Impact

BUILT FOR EVERY INDUSTRY

E-commerce

Deliver exceptional support that converts and retains.

Banking & Finance

Ensure compliance and quality in every interaction.

Healthcare

Improve patient satisfaction with quality conversations.

Telecom

Resolve issues faster and improve network trust.

Travel & Hospitality

Deliver memorable experiences through quality service.

Education

Support students & parents with clarity and care.

Better Scorecards.Better Coaching.Better Customer Experiences.

Telvanta QA Scorecards bring consistency, clarity, and continuous improvement to your support team.

  • 14-day free trial
  • No credit card required
  • Cancel anytime