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Telvanta
FOR IT & DIGITAL TEAMS

Monitor everything.
Get alerted instantly.

Telvanta.ai monitoring and alerting keeps your entire communication platform healthy, secure and performing at its best—24/7.

Explore Monitoring Docs
A live platform overview — uptime, active incidents, response time and requests per minute over a seven-day uptime chart beside a system health list.

Why monitoring & alerts matter

Detect Issues EarlyIdentify and resolve problems before your users notice.
Minimize DowntimeReduce interruptions and ensure high availability.
Stay InformedReal-time visibility into system health and performance.
Respond FasterInstant alerts help your team act quickly and confidently.
Better ReliabilityDeliver a consistent, reliable experience for your customers.

Monitoring at a glance

99.99%Platform Uptime< 30 secAlert Response Time
150+Monitored Services24/7System Monitoring
1M+Alerts Processed / Day90 DaysAlert Data Retention

The monitoring and alerting system from Telvanta.ai gives us complete visibility and peace of mind. Issues are detected early and resolved before they impact our users.

Nabin BhattaraiHead of Infrastructure, eSewa

Monitoring resources

Monitoring OverviewAlerting GuideMetrics ReferenceBest PracticesIncident Management GuideIntegration Monitoring DocsVisit Developer Hub

Comprehensive monitoring across the platform

Real-time MonitoringMonitor APIs, voice calls, messages, agents, IVR, databases and more.Learn more
Custom AlertsCreate rule-based alerts with multiple conditions and thresholds.Learn more
Multi-channel NotificationsGet notified via Email, SMS, WhatsApp, Slack, Webhook and in-app.Learn more
Incident ManagementTrack, assign and resolve incidents with timelines and notes.Learn more
Performance InsightsAnalyze trends and metrics to optimize performance and capacity.Learn more
Audit & HistoryView alert history, incident logs and configuration changes.Learn more

How monitoring & alerts work

Collect Metrics

We continuously collect metrics and logs from all platform components.

Analyze & Detect

Our system analyzes data in real-time to detect anomalies and issues.

Trigger Alerts

Alerts are triggered based on your rules and thresholds.

Notify Instantly

You receive instant notifications on your preferred channels.

Resolve & Improve

Take action, resolve incidents and improve continuously.

Alert channels

Email
SMS
WhatsApp
Slack
Webhook
In-app
Voice Call
Microsoft Teams

What you can monitor

Platform ServicesAPIs, web apps, background jobs and microservices.
Voice & CallsCall setup, quality, duration, DIDs, trunks and gateways.
MessagingSMS, WhatsApp, email delivery and queues.
IVR & AI AgentsIVR flows, AI agents, intents and responses.
DatabaseQueries, performance, connections and storage.
IntegrationsThird-party APIs, webhooks and connector health.
InfrastructureServers, containers, CPU, memory, disk.
SecurityLogins, permissions, suspicious activities.
Business MetricsUsage, campaigns, agents, conversations and more.
Uptime & SLAUptime monitoring and SLA compliance checks.

Recent incidents

View all incidents
StatusIncidentSeverityServiceStartedUpdated
ActiveHigh latency on API /v1/messagesHighAPI GatewayMay 16, 10:24 AM2 min ago
InvestigatingWhatsApp message delivery delayMediumMessaging ServiceMay 16, 09:41 AM15 min ago
ResolvedVoice call quality degradationMediumVoice PlatformMay 16, 07:15 AMMay 16, 08:02 AM
ResolvedDatabase connection pool high usageLowDatabaseMay 16, 06:03 AMMay 16, 06:45 AM

Stay ahead with real-time monitoring & alerts

Ensure peak performance, reliability and uptime for your communication platform.