Smarter Lending.
Timely Collections.
Healthier Portfolios.
Telvanta.ai helps financial institutions automate loan communication, improve repayment behavior, and recover dues faster with AI-powered outreach across voice, SMS, WhatsApp, email, and more.
The impact you can achieve
Key Results for Financial Services
*Based on Telvanta.ai customer data
Multi-Channel Outreach
Reach borrowers on their preferred channel at the right time.
AI-Powered Segmentation
Segment borrowers by risk, behavior, and repayment ability.
Payment Reminders
Automate EMI due, overdue, and payment confirmation messages.
Promise to Pay Tracking
Capture commitments and follow up automatically until closure.
Collections Automation
Escalate cases, reduce DPD faster and improve recovery rates.
Real-time Insights
Monitor performance, recovery metrics and agent productivity.
How Loan & Collections Works
Identify Borrower
Fetch loan & repayment data from core banking / loan system.
Segment & Prioritize
AI prioritizes accounts based on DPD, amount, and risk score.
Send Communication
Send reminders via SMS, WhatsApp, voice, email or in-app.
Capture Response
Track responses, payment commitments or queries in real-time.
AI Follow-up
AI bot or agent follows up automatically based on response or no response.
Escalate if Needed
High-risk or overdue accounts escalate to agents or legal team.
Recover & Analyze
Collect payments, update account status and analyze performance.
Popular Use Cases
EMI Reminders
Send timely EMI due reminders to reduce delinquencies.
Overdue Collections
Automate overdue notices and follow-ups to recover dues faster.
Promise to Pay Follow-ups
Capture borrower promises and auto follow-up until payment.
Payment Confirmations
Instant payment updates and receipts across channels.
Loan Disbursal Updates
Notify customers at every step from approval to disbursal.
Cross-sell & Upsell
Identify eligible borrowers and promote suitable loan or product offers.
Legal & Escalation Alerts
Alert legal or field teams for critical or high-risk accounts.
Borrower Engagement
Improve borrower engagement and build long-term relationships.
Loan & Collections Analytics Overview
Collection Rate Over Time
Channel Performance
Top Campaigns
Telvanta.ai has transformed our collections process. We recover faster, engage better, and our customers appreciate the timely and respectful communication.
Sandeep ChaudharyHead of CollectionsReliable Finance Ltd.Seamlessly Integrates With Your Systems
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Ready to improve collections and strengthen portfolios?
Automate reminders, recover dues faster and build better borrower relationships.
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