Telvanta
DELIVERY UPDATES

Real-time Delivery
Updates That Delight
Customers & Build Trust.

Keep your customers informed at every step of the delivery journey. From order confirmation to doorstep delivery, Telvanta.ai automates real-time updates across multiple channels — reducing WISMO queries and improving customer satisfaction.

  • Reduce WISMO Queries
  • Improve Delivery Experience
  • Build Customer Trust
  • Increase Repeat Orders
Order tracking timeline on a phone beside WhatsApp, SMS, email and push delivery notifications

Trusted by 1,800+ Businesses Worldwide

DarazBritish CouncilGovernment of NepalTVSSamsungPathaoNIC ASIAVolkswagenWWFVianet
Delivery timeline from order confirmed through delivered, beside a 30-minute arrival card
WHY IT MATTERS

Happy Customers.Fewer Tickets.More Growth.

Proactive delivery updates keep your customers in the loop and your support team stress-free.

  • Reduce "Where is my order?" queries
  • Improve first-time delivery success
  • Increase customer loyalty and satisfaction
  • Save time with automated communication

MULTI-CHANNEL DELIVERY UPDATES

Reach Customers Where They Are

WhatsApp

High open rates and instant engagement.

SMS

Reliable and instant text notifications.

Email

Detailed updates with tracking links.

Push Notifications

Real-time alerts on mobile and web.

Voice Calls

Automated calls for critical updates.

In-App Messages

Seamless updates inside your app.

POWERFUL FEATURES

Everything You Need for Smarter Delivery Communication

Automated Triggers

Send updates based on order status changes automatically.

Real-time Tracking

Share live tracking links and delivery ETAs.

Smart Templates

Customizable templates for every delivery stage.

Two-Way Communication

Let customers reschedule or provide delivery instructions.

Exception Alerts

Instant alerts for delays, failed deliveries, and exceptions.

Analytics & Insights

Track delivery performance, customer engagement, and communication logs.

HOW IT WORKS

Simple Steps. Powerful Impact.

1

Order Placed

Customer places an order on your platform.

2

Trigger Updates

Telvanta.ai triggers automated updates based on order status.

3

Send Updates

Updates are sent across selected channels.

4

Customer Informed

Customers stay informed in real-time.

5

Track & Improve

Monitor performance and continuously optimize.

USE CASES

Perfect for Every Industry

From e-commerce to healthcare, Telvanta.ai Delivery Updates works for every business that delivers.

Explore Use Cases
E-commerceOrder tracking, delivery updates, and COD notifications.
Food DeliveryOrder status, rider updates, and delivery ETAs.
HealthcareMedicine delivery, lab reports, and appointment kits.
LogisticsShipment tracking, delivery alerts, and POD updates.
Retail & D2CProactive updates that drive customer satisfaction.
Delivery analytics dashboard on a laptop

Deliver Updates. Deliver Happiness.

Automate delivery communication, reduce support load, and create delightful delivery experiences.

  • 14-day free trial
  • No credit card required
  • Cancel anytime

FAQ

Frequently Asked Questions

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