Measure What Matters.Grow What Lasts.
Telvanta.ai Customer Health Score uses AI to measure customer satisfaction, engagement and risk in real-time — so you can retain more customers and drive long-term loyalty.
- AI-Powered Scoring
- Predict Churn Before It Happens
- Actionable Insights
- Stronger Customer Relationships
Trusted by 1,800+ Businesses Worldwide
What is Customer Health Score?
Customer Health Score is an AI-driven metric that evaluates customer relationships based on engagement, satisfaction, product usage, support interaction, and more — helping you take the right actions at the right time.
Track Key Signals
Monitor engagement, product usage, support and payment behavior.
AI Analyzes
Our AI engine evaluates signals and calculates health score.
Identify Risks
Detect at-risk customers before churn and revenue impact.
Take Action
Trigger workflows and personalized outreach to improve health.
WHY IT MATTERS
Healthy Customers. Sustainable Growth.
31%
Increase in Customer Retention
27%
Reduction in Churn Rate
36%
Higher Customer Lifetime Value
24%
Increase in Upsell Opportunities
20%
Improved Support Efficiency
Everything You Need to Improve Customer Health
360° Customer View
Get a complete view of customer interactions, behavior and history in one place.
AI-Powered Scoring
Advanced AI models deliver accurate and dynamic health scores in real-time.
Custom Health Factors
Define and weight factors that matter most to your unique business model.
Churn Prediction
Predict churn risk early and intervene with the right retention strategies.
Health Segmentation
Segment customers by health score and prioritize focus where it matters most.
Real-time Alerts
Get notified instantly about health score drops and critical changes.
Action Workflows
Automate personalized outreach, tasks and escalation based on health score.
Reports & Analytics
Visualize health trends, key drivers and performance improvements over time.
USE CASES
Smarter Customer Health for Every Industry
SaaS
Reduce churn and improve retention
E-commerce
Increase repeat buys and customer loyalty
Banking & Finance
Strengthen relationships and compliance
Telecom
Improve satisfaction and lifetime value
Healthcare
Enhance patient engagement
Education
Improve student and parent retention
Travel & Hospitality
Drive repeat bookings and better reviews
Better Insights. Better Actions.Stronger Relationships.
Telvanta.ai Customer Health Score empowers your team to build lasting relationships and grow revenue.
- 14-day free trial
- No credit card required
- Cancel anytime