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Telvanta
CSAT SURVEYS

Measure Satisfaction.Drive Excellence.Win Customer Loyalty.

Telvanta CSAT Surveys help you collect real customer feedback at the right moment—so you can understand what's working, fix what's not, and deliver experiences customers love.

Explore Features
  • Real-time Feedback
  • Higher CSAT Scores
  • Actionable Insights
  • Better Customer Experience
CSAT overview with survey KPIs, score trend, rating distribution and a live survey

LISTEN. LEARN. IMPROVE.

Turn Feedback Into Better Experiences

Collect CSAT feedback at key touchpoints and gain insights that help you improve agents, processes, and customer happiness.

  • Trigger surveys automatically
  • Collect feedback across all channels
  • Understand satisfaction with rich analytics
  • Close the loop and follow up with customers
Smart Survey TriggersSend surveys after calls, chats, emails, tickets or resolved issues.
Customizable SurveysCreate branded CSAT surveys with rating scales & custom questions.
Real-time AnalyticsTrack CSAT scores, trends, responses and customer sentiment in real-time.
Close the LoopTake action on negative feedback and follow up to turn unhappy customers into loyal advocates.
Agent & Team InsightsIdentify top performers, coaching opportunities and team strengths.

HOW IT WORKS

From Feedback to Improvement in 5 Simple Steps

  1. 1Trigger SurveyAutomatically send CSAT surveys at the right time.
  2. 2Collect ResponsesCustomers share feedback in seconds.
  3. 3Analyze FeedbackIdentify trends, issues and sentiment.
  4. 4Take ActionAddress gaps, coach teams and improve.
  5. 5Drive SatisfactionDeliver better experiences and higher CSAT scores.

4.6 / 5

Average CSAT Score Achieved

20%+

Increase in Customer Satisfaction

35%

More Customer Feedback Collected

25%

Reduction in Repeat Issues

30%

Improvement in Agent Performance

PERFECT FOR EVERY INDUSTRY

E-commerce

Improve post-purchase experience & loyalty.

Banking & Finance

Measure satisfaction with fast, secure service.

Healthcare

Enhance patient satisfaction & trust.

Telecom

Reduce churn with better support experiences.

Travel & Hospitality

Delight guests and encourage repeat visits.

Education

Support students & parents better.

Happy Customers.Stronger Business.

Telvanta CSAT Surveys help you listen, act and deliver experiences your customers will love.

  • 14-day free trial
  • No credit card required
  • Cancel anytime