Telvanta
CROSS-SELL JOURNEY

More Relevant Offers.
More Happy Customers.
More Revenue.

Help customers discover complementary products or services they'll love with personalized, multi-channel cross-sell experiences that feel helpful, not pushy.

Cross-sell journey overview dashboard

Cross-sell Opportunities

8,432

18.6%vs last 30 days

Engaged Customers

5,126

21.4%vs last 30 days

Cross-sell Conversion Rate

27.63%

16.2%vs last 30 days

Revenue from Cross-sell

NPR 4.92M

22.5%vs last 30 days

Average Order Value

NPR 6,890

18.5%vs last 30 days

Cross-sell Journey Builder (Example)

Edit JourneyView Analytics
TRIGGERS
  • Purchase Completed
  • Product Usage
  • Plan Renewal
  • High Engagement
  • Profile Update
ACTIONS
  • Send Email
  • Send SMS
  • WhatsApp
  • In-App Message
  • Push Notification
  • Create Task
  • Add to List
  • Update Field
  • Delay / Wait
LOGIC
  • Condition
  • Split Path
  • Goal
  • Exit
Start TriggerCustomer purchased Product A
Send Personalized EmailDiscover products that complement your choice
Wait for 2 Days
Viewed Recommendation?
Show Benefits & Use CasesWhy customers love it
Send Reminder MessageExplore more value with these picks
Wait for 2 Days
Wait for 3 Days
Added to Cart?
Interested?
Send Offer / DiscountLimited-time offer for you!
Share Reviews & Social ProofSee what others are saying
Guide to PurchaseEasy steps to get started
Add to Nurture PathKeep engaging with helpful content
Cross-sell SuccessfulCustomer expanded their value

Why Cross-sell Journeys Work

  • Increase Customer Lifetime ValueHappy customers who use more of your products or services stay longer.
  • Relevant & PersonalizedRecommend what's useful based on behavior and needs.
  • Better Customer ExperienceHelpful suggestions at the right time feel natural, not intrusive.
  • Boost RevenueCross-selling can increase revenue by 20–30% on average.
  • Stronger RelationshipsProvide more solutions that truly solve your customers' problems.
Did you know?Businesses with effective cross-sell strategies see a 20% increase in revenue and a 15% increase in customer retention.

Cross-sell Journey Stages

  1. 1. IdentifyFind the right opportunity based on behavior, purchases, or usage.
  2. 2. EducateProvide valuable information about complementary products or services.
  3. 3. Demonstrate ValueShow how it solves their challenge or enhances their experience.
  4. 4. OfferPresent a relevant offer with clear benefits or incentives.
  5. 5. ConvertMake it easy to take action and complete the purchase.
  6. 6. DelightEnsure satisfaction and encourage continued engagement.

Ready-to-Use Cross-sell Journey Templates

View All Templates

Accessory Recommendation

Suggest accessories or add-ons.

Service Enhancement

Recommend premium services.

Plan Upgrade

Guide users to upgrade their current plan.

Bundle Offer

Promote bundled products for more value.

Seasonal Add-on

Recommend seasonal or limited-time add-ons.

Powerful Capabilities

  • AI-Powered RecommendationsSmart suggestions based on data and customer intent.
  • Dynamic ContentPersonalize messages, offers, and product recommendations.
  • Multi-channel EngagementReach customers via Email, SMS, WhatsApp, In-App, and more.
  • A/B TestingTest offers, content, and timing to maximize results.
  • Behavior & Purchase TrackingTrack actions, purchases, and interests in real-time.
  • Real-time AnalyticsMonitor performance and optimize journeys continuously.

Recommend more. Sell more. Delight more.

Create smart cross-sell journeys that customers love.

  • Free personalized demo
  • No credit card required
  • Cancel anytime
  • 99.9% Platform Uptime
  • Enterprise Grade SecurityYour data is always safe
  • GDPR & DND Compliant100% policy compliant
  • 24/7 Expert SupportWe're here to help
  • Trusted by 1,800+ BusinessesAcross 20+ Countries