Telvanta
CONVERSATION REVIEW

Review Every Conversation.Raise Every Standard.

Telvanta Conversation Review helps you evaluate customer interactions with precision, identify improvement areas, and ensure every conversation delivers value.

Explore Features
  • Complete Visibility
  • Actionable Insights
  • Quality Assurance
  • Continuous Improvement
Conversation review workspace with playback, scorecard and coaching notes

DEEP REVIEW. SMARTER DECISIONS.

Evaluate Conversations That Drive Better Outcomes

Listen, analyze, and score conversations using customizable scorecards and AI-powered insights. Identify strengths, address gaps, and deliver coaching that makes a real impact.

  • Listen to calls and chat recordings with ease
  • Use customizable scorecards & evaluation forms
  • Identify sentiment, intent & key moments automatically
  • Flag issues and ensure compliance
  • Provide coaching and build action plans
Conversation PlaybackListen to calls & chats with high-quality playback.
AI InsightsGet AI-powered summaries, sentiment & key highlights.
ScorecardsEvaluate using custom scorecards & rubrics.
Tag & CategorizeTag conversations by topic, issue, or outcome.
Coaching NotesAdd feedback and coaching notes for agents.
Action PlansCreate follow-ups and track improvements.
Sentiment, agent score and key moment callouts on a reviewed conversation

HOW IT WORKS

Simple Steps to Better Conversation Quality

  1. 1CaptureCapture calls & chats across all channels.
  2. 2ReviewListen to conversations or read transcripts.
  3. 3EvaluateScore using scorecards & add feedback.
  4. 4AnalyzeIdentify trends, issues & improvement areas.
  5. 5CoachShare feedback & create action plans.
  6. 6ImproveTrack progress and improve performance.

100%

Conversation Visibility

35%

Increase in Customer Satisfaction

45%

Improvement in Agent Performance

60%

Reduction in Repeat Contacts

24/7

Review Anytime, Anywhere

BUILT FOR EVERY INDUSTRY

E-commerceImprove support and drive loyalty.
Banking & FinanceEnsure compliance and build customer trust.
HealthcareDeliver empathetic and accurate support.
TelecomResolve issues faster and reduce churn.
Travel & HospitalityEnhance guest experiences.
EducationSupport students & parents better.

Better Reviews. Better Coaching.Better Customer Experiences.

Telvanta Conversation Review empowers your team to deliver consistent, high-quality conversations that customers love.

  • No credit card required
  • 14-day free trial
  • Cancel anytime