Telvanta
CALL MONITORING

Every Call. Every Detail.Better Conversations.Stronger Business.

Telvanta.ai Call Monitoring gives you real-time visibility into customer conversations so you can ensure quality, coach your team, and deliver exceptional experiences.

Explore Features
  • Real-time Call Monitoring
  • Performance Insights
  • Quality Assurance
  • Agent Coaching
Live call monitoring dashboard with quality scores and agent performance

LISTEN. ANALYZE. IMPROVE.

Turn Conversations Into Opportunities

Monitor calls in real-time or review recordings to ensure compliance, identify improvement areas, and recognise top-performing agents.

Real-time MonitoringListen to live calls and whisper or barge in when needed.
Call RecordingsAccess and search call recordings with ease.
Quality ScorecardsEvaluate calls using custom scorecards and rubrics.
Performance AnalyticsGet actionable insights and track agent performance.
Coaching ToolsProvide feedback and create coaching plans that drive results.
Compliance AssuranceEnsure policy adherence and reduce risk with built-in compliance.

HOW IT WORKS

Simple Steps to Better Call Quality

  1. 1Monitor CallsListen in real-time or review recordings.
  2. 2Evaluate QualityScore calls using custom scorecards.
  3. 3Analyze InsightsIdentify trends and improvement areas.
  4. 4Coach & ImproveShare feedback and build coaching plans.
  5. 5Drive ExcellenceImprove performance and customer satisfaction.

30%

Improvement in Customer Satisfaction

25%

Increase in Agent Performance

40%

Reduction in Repeat Contacts

100%

Compliance & Quality Visibility

24/7

Real-time Monitoring & Support

PERFECT FOR EVERY INDUSTRY

E-commerce

Deliver better support across every call.

Banking & Finance

Ensure compliance and build customer trust.

Healthcare

Provide empathetic and accurate support.

Telecom

Resolve issues faster and improve loyalty.

Travel & Hospitality

Enhance guest experiences.

Education

Support students and parents better.

Quality score dashboard

Better Monitoring.Better Coaching. Better Results.

Telvanta.ai Call Monitoring helps you ensure quality, drive performance and deliver outstanding customer experiences.

  • 14-day free trial
  • No credit card required
  • Cancel anytime