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Telvanta
WEBHOOKS & AUTOMATION

Connect external systems.
Automate everything.

Use Webhooks and automation to connect Telvanta.ai with your existing tools and build powerful workflows that run in real time.

  • Real-time event notifications
  • Trigger workflows in external systems
  • Two-way data sync
  • Custom automation with conditions
  • Secure, reliable and scalable
  • No code or low code friendly
A webhooks console showing active endpoints, successful and failed events, an event-delivery chart, the event-type mix and a live table of recent deliveries with their response codes.
No credit card required
Quick setup
Enterprise security

Build automations that power your business

Real-time Notifications

Instantly send events to external systems.

Workflow Automation

Trigger actions and automate processes across tools.

Data Synchronization

Keep data in sync between Telvanta.ai and your systems.

Custom Logic

Add conditions, filters and custom payloads.

Reliability & Security

Encrypted, authenticated and always reliable.

How Webhooks & Automation Works

1. Event Triggered

An event happens in Telvanta.ai (call, message, conversation, etc.).

2. Webhook Sent

Event data is sent to your external system in real time via webhook.

3. Process & Automate

Your system processes the data and triggers workflows or updates records.

4. Action Completed

Information flows back (if needed) and keeps everything in sync.

Powerful use cases

CRM Integration

Create/update contacts, deals and tickets automatically.

Marketing Automation

Sync leads and triggers for email/SMS campaigns and nurturing.

Helpdesk Automation

Create tickets and update conversation status in real time.

Analytics & Reporting

Send event data to your analytics, BI or data warehouse.

Custom Workflows

Build custom business processes with your favorite tools.

Example Webhook Payload

conversation.createdEvery payload carries the event name, its id and an ISO timestamp.
data.conversationconversation_id, channel and the agent handling it.
data.contactThe contact's id, name and masked phone number.
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Supported Events

Conversation EventsCreated, Updated, Closed
Message EventsSent, Received, Delivered
Contact EventsCreated, Updated, Tagged
Call EventsIncoming, Outgoing, Missed
Agent EventsLogin, Logout, Status Change
View all events

Delivery & Security

Real-time deliveryEvents are sent instantly with minimal delay.
Retry mechanismAutomatic retries for failed deliveries.
Secure communicationHTTPS encryption with signature verification.
Flexible configurationCustomize headers, payloads and filters.
Learn more

Seamless integrations

SalesforceHubSpotZoho CRMFreshdeskPipedriveGoogle AnalyticsMicrosoft TeamsSlack+ More

Integrate. Automate. Accelerate.

Connect external systems, automate workflows and make every conversation count.