Understand how
your customers feel.
Respond with empathy.
Telvanta.ai Voice Agents detect sentiment in real-time to understand emotions, adapt responses, and deliver better outcomes in every conversation.
- Real-time analysis of caller emotions
- Detects positive, neutral and negative sentiment
- Empathy-driven responses from AI Agents
- Escalate unhappy customers to the right human
HOW IT WORKS
Real-time sentiment detection in every call
1. Customer Speaks
Caller expresses their thoughts and feelings.
2. Speech Analyzed
AI analyzes tone, words and context in real-time.
3. Sentiment Detected
Positive, Neutral or Negative sentiment is identified.
4. AI Adapts
Agent adjusts tone, message and response instantly.
5. Smart Action
Resolve, escalate or follow up based on sentiment.
ACTIONABLE INSIGHTS THAT DRIVE RESULTS
Know how your customers feel, act before it's too late.
Live Insights
Sentiment Overview
AI Adapts in Real-time
USE CASES
Empathy that works across every industry
Customer Support
Detect frustration early and resolve issues faster.
E-commerce
Identify unhappy customers before they churn.
Banking & Finance
Handle sensitive conversations with care and compliance.
Travel & Hospitality
Understand guest emotions and improve experiences.
Healthcare
Recognize patient concerns and provide better care.
Education
Support students with empathetic interactions.
With Telvanta.ai's sentiment detection, we identify unhappy customers in real-time and respond proactively. It has improved our CSAT by 32% and reduced escalations by 40%.
Feel every conversation.Deliver every solution.
Build emotionally intelligent experiences with Telvanta.ai Voice Agents.