Telvanta
SENTIMENT DETECTION

Understand how
your customers feel.
Respond with empathy.

Telvanta.ai Voice Agents detect sentiment in real-time to understand emotions, adapt responses, and deliver better outcomes in every conversation.

  • Real-time analysis of caller emotions
  • Detects positive, neutral and negative sentiment
  • Empathy-driven responses from AI Agents
  • Escalate unhappy customers to the right human
A voice agent surrounded by caller quotes scored positive, neutral and negative, with the live sentiment gauge beside them.

Trusted by 1,800+ Businesses Worldwide

DarazBritish CouncilGovernment of NepalTVSSamsungPathaoNIC ASIAVolkswagenWWFVianet

HOW IT WORKS

Real-time sentiment detection in every call

1. Customer Speaks

Caller expresses their thoughts and feelings.

2. Speech Analyzed

AI analyzes tone, words and context in real-time.

3. Sentiment Detected

Positive, Neutral or Negative sentiment is identified.

4. AI Adapts

Agent adjusts tone, message and response instantly.

5. Smart Action

Resolve, escalate or follow up based on sentiment.

ACTIONABLE INSIGHTS THAT DRIVE RESULTS

Know how your customers feel, act before it’s too late.

Detect emotions early, prioritize critical conversations and turn unhappy customers into loyal ones.

  • Live sentiment monitoring
  • Auto-flag negative calls
  • Conversation scoring
  • Escalation recommendations
  • Trend analysis & reporting
  • Performance improvement
Sentiment overview panel: an overall score of -0.42, the positive, neutral and negative split, and sentiment plotted over the day.

AI Adapts in Real-time

PositiveKeep it up! The agent continues with a helpful and friendly tone.
NeutralProvide more information and ensure customer satisfaction.
NegativeShow empathy, offer solutions or escalate to a human.

USE CASES

Empathy that works across every industry

Customer Support

Detect frustration early and resolve issues faster.

E-commerce

Identify unhappy customers before they churn.

Banking & Finance

Handle sensitive conversations with care and compliance.

Travel & Hospitality

Understand guest emotions and improve experiences.

Healthcare

Recognize patient concerns and provide better care.

Education

Support students with empathetic interactions.

“

With Telvanta.ai’s sentiment detection, we identify unhappy customers in real-time and respond proactively. It has improved our CSAT by 32% and reduced escalations by 40%.

Saurav ShresthaCustomer Experience Lead, IME Pay
32%Increase inCSAT40%Reduction inEscalations98%Sentiment DetectionAccuracy2.1sReal-timeAnalysis

Feel every conversation.Deliver every solution.

Build emotionally intelligent experiences with Telvanta.ai Voice Agents.