Understand every
caller intent.
Respond perfectly.
Telvanta.ai Voice Agents use advanced intent recognition to understand what callers want, even when they don't say it the same way.
- Accurate intent detection in real-time
- Understands natural, multi-language conversations
- Learns and improves with every interaction
- Route, resolve or escalate intelligently
HOW IT WORKS
From conversation to perfect understanding in milliseconds.
1. Caller Speaks
Caller shares their request in any language.
2. Speech to Text
AI converts speech to text in real-time.
3. Intent Recognition
AI analyzes context and detects the intent.
4. Entity Extraction
Key details are identified like order ID, date, etc.
5. Smart Action
Route to flow, resolve, or escalate instantly.
Understands the way people actually talk.
Handles Variations
Context Aware
Multi-language Support
POWERFUL CAPABILITIES
High Accuracy
State-of-the-art models for accurate intent detection.
Multi-turn Understanding
Understands follow-ups and continuous conversations.
50+ Languages
Support for global languages and regional accents.
Self Learning
Learns from new interactions and gets better everyday.
Real-time Processing
Detects intent in milliseconds for instant responses.
Smart Routing
Route to right flow, agent or department.
USE CASES
Detect intent. Deliver impact.
Order & Delivery
Track orders, delivery status and returns.
Billing & Payments
Queries about bills, dues, payments and refunds.
Account Support
Password reset, account updates and settings.
Product Information
Product details, features and availability.
Appointments
Book, reschedule or cancel appointments.
General Inquiries
FAQs and general information.
Every intent understood.Every customer satisfied.
Give your voice agents the understanding they need to route, resolve and escalate correctly, every call.