Smart handoffs.
Better resolutions.
AI agents handle what they can, and seamlessly transfer complex calls to the right human at the right time with full context.
- AI decides when and how to transfer
- Warm transfers with full conversation context
- Route to the right agent or department
- Escalate by rules, priority or sentiment
- Complete visibility and control
From AI to Human.
Without the repeat.
Our AI ensures every caller reaches the right person with the right context.
Learn more about AI Voice Agent1. AI Handles the Call
AI agent understands, answers and tries to resolve.
2. Intelligent Decision
AI evaluates intent, sentiment and complexity.
3. Smart Transfer
Call is routed with context to the right agent or department.
4. Human Takes Over
Agent gets full context and continues the conversation.
5. Issue Resolved
Customer issue is resolved and feedback is captured.
TRANSFER THAT FEELS HUMAN
Every transfer is a warm introduction, not a cold handoff.
What the agent receives
Agent View
POWERFUL ESCALATION CAPABILITIES
Escalate the right way, every time.
Rule-based Escalation
Escalate by intent, keywords, sentiment, timeframe or custom rules.
Priority Routing
Route high-priority calls to the best available agent or specialized team.
Department Routing
Transfer to the right department like Sales, Billing, Technical Support and more.
Skill-based Matching
Connect callers with agents who have the right skills and experience.
Business Hours Aware
Escalate based on business hours, time zones and availability.
Escalation Analytics
Track escalation reasons, volumes and resolution performance.
Complete visibility. Total control.
Monitor every transfer
Transfer & Escalation Overview
Escalations are now intelligent and seamless. Our customers never feel transferred.
Smart handoffs.Happier customers.
Let AI handle the routine and route everything else to the right human, with full context.