Quality Monitoring.
Maintain high standards.
Build customer trust.
Telvanta automatically monitors and scores conversations based on your quality framework—so you can ensure compliance, improve agent performance and deliver exceptional customer experiences at scale.
- 100% conversation monitoring with AI
- Custom scorecards for your business
- Real-time quality alerts and risk detection
- Identify coaching opportunities automatically
- Ensure compliance and policy adherence
AI-Powered Monitoring
AI listens, understands and scores every conversation.
100% Coverage
Monitor all interactions across voice, chat, email and more.
Custom Scorecards
Create scorecards that match your process, policies and goals.
Real-time Alerts
Get instant alerts for high-risk or low-quality conversations.
Actionable Insights
Identify trends and coach agents with precision.
Audit & Compliance
Stay audit-ready with complete visibility and reports.
HOW IT WORKS
From conversations to quality excellence
1. Capture Conversations
Collect interactions from all channels in one place.
2. AI Analyzes & Scores
AI evaluates conversations against your scorecard and policies.
3. Detect Issues & Risks
Identify gaps, violations and quality concerns instantly.
4. Generate Insights
Surface trends, agent strengths and improvement areas.
5. Coach & Improve
Take action, coach agents and improve quality continuously.
Why Quality Monitoring Matters
Ensure Compliance
Reduce regulatory risk and maintain policy adherence.
Improve Customer Experience
Deliver consistent, high-quality customer interactions.
Boost Agent Performance
Identify coaching opportunities and improve skills faster.
Reduce Risk & Escalations
Detect issues early and prevent them from escalating.
Drive Business Results
Better quality leads to higher retention and revenue.
Perfect for Every Use Case
Customer Support
Ensure every customer gets accurate and empathetic help.
Sales & Lead Generation
Improve sales conversations and increase conversion rates.
Retention & Win-back
Ensure the right approach in at-risk conversations.
Banking & Financial Services
Stay compliant and protect customer trust.
Healthcare
Maintain patient communication quality and compliance.
BPO & Contact Centers
Standardize quality across teams and locations.
Works across every channel
AI that ensures quality
Reports that drive action
Monitor every conversation. Elevate every experience.
Telvanta Quality Monitoring helps you maintain high standards, ensure compliance and deliver exceptional customer experiences.