AI CONVERSATION INTELLIGENCE

AI Conversation Intelligence
Developer Docs

Integrate the power of AI into your communication platforms and products. Detect intent, extract insights, score conversations and drive intelligent actions—at scale, in real time.

Powerful APIs for conversations, analytics and insights
Real-time & asynchronous processing
Secure, scalable and developer-friendly
SDKs, webhooks and easy integrations
Built for voice, chat, email and more

View API Reference

The API docs panel — a curl request to the conversation analyze endpoint beside its 200 OK JSON response carrying intents, topics, action items and compliance risk.

HOW IT WORKS

From raw conversations to powerful insights

1. Capture Conversations

Collect interactions from voice, chat, email and other channels.

2. AI Process & Understand

Our AI models analyze content, tone, intent and context in real time.

3. Generate Intelligence

Extract insights like sentiment, topics, action items, scores and more.

4. Deliver & Integrate

Access results via APIs, webhooks or dashboards and automate actions.

APIs & Capabilities

Everything you need to build intelligent conversation experiences.

Conversation Analysis

Analyze conversations for intent, sentiment, topics, entities and more.

Sentiment Analysis

Detect overall sentiment and emotion in conversations.

Topic Extraction

Identify key discussion topics and trending themes.

Intent Detection

Understand customer intent with high accuracy.

Action Items

Extract and summarize action items with owners and priority.

Compliance Detection

Detect compliance risks and policy violations automatically.

Conversation Scoring

Score conversations based on quality, CSAT and more.

Speech & Transcription

Convert speech to text with speaker diarization.

Explore all APIs in our Reference

SDKs & Libraries

Pythonpip install telvanta-ai

JavaScript (Node.js)npm install @telvanta/sdk

PHPcomposer require telvanta/ai

JavaComing Soon

.NETComing Soon

View all SDKs and quickstart guides

Why Developers Love Telvanta APIs

Simple, consistent REST APIs

Comprehensive documentation

Sandbox & test data

Rate limits you can scale with

Enterprise-grade security

Dedicated developer support

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Built for Every Use Case

Contact Centers

Improve agent performance and customer satisfaction.

SaaS Platforms

Add AI-powered insights to your communication tools.

CRM & Helpdesk

Enrich tickets and contacts with conversation intelligence.

Compliance & Risk

Monitor policies and reduce risk with real-time alerts.

Analytics & BI

Build dashboards with deep conversation insights.

Voice & Chat Apps

Power intelligent experiences in voice and chat applications.

Sandbox EnvironmentTest APIs with real conversation examples in our sandbox.

Try Sandbox

WebhooksGet real-time insights delivered to your endpoint.

Learn More

API PlaygroundTest endpoints directly in your browser.

Open Playground

Start building intelligent conversation experiences today.

Get your API key in minutes and start integrating.

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AI Conversation Intelligence Developer Docs