Customer Scorecards.
Every customer.
One score. Complete clarity.
Telvanta creates AI-powered scorecards for every customer based on their conversations, behavior and sentiment—so your teams know who to prioritize, what they need and how to deliver the best experience.
- AI-powered scores for every customer
- Understand satisfaction, intent and engagement
- Identify at-risk customers early
- Personalize actions and improve retention
- Drive loyalty with data-driven engagement
360° Customer View
Combine conversations, sentiment, behavior and outcomes.
AI-Powered Scoring
AI evaluates every signal and generates accurate scores.
Real-time Updates
Scores update automatically as new conversations happen.
At-risk Detection
Identify unhappy or inactive customers early.
Actionable Insights
Get recommended actions to improve every relationship.
Personalized Engagement
Deliver the right message at the right time.
HOW IT WORKS
From conversations to customer understanding
1. Capture Conversations
Collect interactions from calls, chats, email and more.
2. AI Analyzes Signals
AI extracts sentiment, intent, topics, effort and outcomes.
3. Generate Score
AI calculates a customer score based on your scoring model.
4. Surface Insights
Understand strengths, risks and key customer needs.
5. Take Action
Engage, resolve issues and build stronger relationships.
Why Customer Scorecards Matter
Know Your Customers Better
Understand how customers feel, what they need and expect.
Prioritize What Matters
Focus on customers that need attention the most.
Improve Retention
Address issues early and reduce customer churn.
Increase Lifetime Value
Happy customers buy more and stay longer.
Drive Team Efficiency
Agents spend time where it creates the biggest impact.
Grow With Confidence
Use data-backed insights to make the right decisions.
Perfect for Every Use Case
Customer Success
Track health and satisfaction to ensure success.
Sales & Account Management
Identify hot, warm and at-risk accounts instantly.
Retention & Win-back
Re-engage unhappy or inactive customers with the right offers.
Support Teams
Resolve issues faster and improve customer experience.
Marketing & Engagement
Personalize campaigns based on customer scores.
Executives & Leadership
Get a clear view of customer health across the business.
Works across every channel
AI that understands customers
Reports that drive decisions
Every customer has a story. Understand it. Act on it.
Telvanta Customer Scorecards turn every conversation into stronger relationships and lasting growth.