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Telvanta
AI CONVERSATION INTELLIGENCE

Customer Journey.
See the full picture.
Improve every step.

Our AI connects every conversation, channel and touchpoint to reveal each customer's journey—from first contact to conversion and beyond—so you can remove friction, personalize experiences and drive loyalty.

  • Track every touchpoint across channels
  • Visualize real journeys, not isolated interactions
  • Identify drop-offs, friction and key moments
  • Understand intent, sentiment and outcomes
  • Optimize journeys that drive better results
A customer journey map — touchpoints across website, WhatsApp, voice, chat and email leading to conversion, with drop-off and sentiment markers.

HOW IT WORKS

From conversations to customer journeys

1. Capture Interactions

Collect conversations and events from all channels and touchpoints.

2. AI Connects the Dots

AI links interactions to identify the same customer across channels.

3. Build the Journey

AI maps the sequence of touchpoints and customer progression.

4. Analyze & Discover

Understand intent, sentiment, drop-offs and key moments.

5. Optimize & Act

Take actions to remove friction and improve every journey.

Why Customer Journey Intelligence Matters

See the Full Picture

Unify every interaction across channels and teams.

Remove Friction

Identify drop-offs and pain points early.

Personalize Experiences

Deliver the right message at the right time.

Increase Conversions

Optimize journeys that drive higher conversions.

Improve Loyalty

Build stronger relationships and long-lasting loyalty.

Drive Revenue

Increase repeat business and customer lifetime value.

Perfect for Every Use Case

Lead Generation

Track and nurture leads across all touchpoints.

Customer Onboarding

Ensure smooth onboarding and activation.

Sales Acceleration

Identify what moves customers closer to buying.

Customer Support

Resolve issues faster and reduce repeat contacts.

Retention & Win-back

Understand churn signals and re-engage at the right time.

Cross-sell & Upsell

Identify opportunities based on customer behavior.

Explore More Use Cases

Journey Timeline (Customer View)

May 15 · 09:21 AMVisited pricing pageWebsite
May 15 · 11:02 AMWhatsApp messageWhatsApp
May 16 · 02:15 PMSpoke with agentVoice Call
May 17 · 10:30 AMRequested product demoWeb Chat
May 18 · 03:45 PMReceived proposal via emailEmail
May 20 · 05:12 PMConverted to customerSystem

AI Insights That Drive Action

Customers who chat within 5 mins are 2.4x more likely to convert.
Follow-ups after 24 hours reduce conversion by 37%.
Positive sentiment in first call increases conversion by 22%.
Demo requests on WhatsApp convert 31% higher.

Take Action

Automate instant responses
Create smart follow-up reminders
Trigger personalized messages
Route queries to the right agents
Measure and improve journey performance
28%Higher Conversion Rate
35%Reduction in Drop-offs
24%Increase in Customer Retention
32%Faster Sales Cycle
2.3xHigher Customer LTV
90%+Data Accuracy with AI

Understand every journey. Delight every customer.

Use AI Conversation Intelligence to map journeys, remove friction and create experiences that convert.