Conversation Analytics.
Understand every
conversation.
Drive every decision.
Telvanta analyzes calls, chats and messages across all channels to reveal what's happening, why it matters and what to do next—so you can improve experiences and grow your business.
- Analyze conversations at scale
- Uncover trends, intents and outcomes
- Measure performance and customer sentiment
- Track KPIs that drive real business impact
- Make data-driven decisions with confidence
Multi-Channel Analytics
Analyze calls, chats, emails, SMS and social messages.
Real-time & Historical Data
Monitor live conversations or analyze historical trends.
AI-Powered Insights
Discover hidden patterns, drivers and opportunities automatically.
Custom KPIs & Reports
Track what matters most with custom dashboards and reports.
Drill-down Analysis
Go deep from summaries to conversation-level details.
HOW IT WORKS
From conversations to actionable insights
1. Collect Conversations
Gather interactions from all channels in one place.
2. AI Analyzes Content
AI understands language, intent, sentiment, topics and outcomes.
3. Generate Analytics
AI turns data into metrics, trends and meaningful insights.
4. Visualize & Understand
Dashboards and reports make data easy to understand.
5. Take Action & Improve
Use insights to optimize processes, coach teams and improve results.
Why Conversation Analytics Matters
Understand Customers Better
Know what customers want, feel and expect.
Improve Experience
Identify friction points and opportunities to delight.
Boost Team Performance
Coach smarter and recognize what's working.
Optimize Operations
Reduce handle time, escalate less and resolve more.
Drive Business Growth
Increase conversions, retention and customer lifetime value.
Perfect for Every Use Case
Customer Support
Improve resolution rate and customer satisfaction.
Sales & Leads
Understand buyer intent and improve conversions.
Retention & Win-back
Identify at-risk customers and act early.
Product & UX Teams
Discover feature requests and usability issues.
Marketing & Campaigns
Measure campaign impact and customer feedback.
Compliance & QA
Monitor conversations for quality and compliance.
Works across every channel
AI that understands conversations
Ready-to-use dashboards & reports
Every conversation holds insights. Make them count.
Telvanta Conversation Analytics helps you understand what matters, act faster and create better customer experiences.