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Telvanta
AI CONVERSATION INTELLIGENCE

Agent Performance.
Measure. Improve.
Deliver Excellence.

Get a complete view of how your agents are performing. Our AI analyzes every conversation, scorecards interactions and provides coaching insights—so your team can perform better every day.

  • AI-powered scorecards and performance metrics
  • Identify strengths and improvement areas
  • Compare agents, teams and time periods
  • Actionable coaching tips and feedback
  • Drive consistency, quality and customer satisfaction
The agent performance dashboard — average score, conversations, predicted CSAT and resolution rate over a top-agent table, a score breakdown and a daily performance trend.

360° Performance View

Complete visibility into agent performance and quality.

AI Scorecards

Objective, consistent and data-driven evaluations.

Coaching Insights

Personalized tips to help agents improve continuously.

Team Benchmarks

Compare teams, shifts and time periods.

Better Outcomes

Improve CSAT, resolution rate and customer loyalty.

How Agent Performance Intelligence Works

1. Capture Conversations

Collect calls, chats and messages across all channels.

2. AI Analyzes

AI transcribes and analyzes for quality, intent, sentiment and topics.

3. Score & Evaluate

Conversations are scored across key performance criteria.

4. Insights & Coaching

Get actionable insights and coaching recommendations.

5. Improve & Perform

Agents apply learnings and performance improves.

Why Agent Performance Matters

Improve Service Quality

Ensure every customer gets consistent, high-quality interactions.

Boost Agent Productivity

Identify top performers and replicate what works.

Targeted Coaching

Focus coaching on specific areas that drive the biggest impact.

Higher Customer Satisfaction

Better conversations lead to happier customers and higher retention.

Data-Driven Decisions

Make informed decisions on training, hiring and process improvements.

Perfect for Every Team

Customer Support

Improve response quality and resolution rate.

Sales & Lead Generation

Enhance discovery, pitch and objection handling.

Technical Support

Ensure accurate and efficient issue resolution.

Collections & Retention

Improve conversations and reduce churn.

Onboarding & Success

Deliver great experiences from day one.

Performance Metrics That Matter

Overall ScoreAI-generated score for overall performance.
CSAT (Predicted)AI predicts customer satisfaction.
Resolution RateConversations resolved on the first contact.
Average Handle TimeTime taken to resolve conversations.

AI-Powered Scorecard

Custom scorecards for your business
Weighted evaluation criteria
Automatic scoring & feedback
Calibrated and consistent results
Create Your Scorecard

Recognize. Coach. Grow.

Recognize top performersCelebrate and reward excellence.
Coach with confidenceProvide data-backed coaching.
Track improvementMeasure progress over time.
30%Increase in Agent Productivity
25%Higher CSAT Scores
20%Faster Problem Resolution
40%Reduction in Escalations
95%+Data Accuracy

Empower your agents. Delight your customers.

Use AI Conversation Intelligence to measure performance, coach better and deliver exceptional customer experiences.