One Inbox.
Every Channel.
Human-like
Conversations.
Telvanta AI Chat Agent brings all your customer conversations from every channel into a single intelligent inbox – so your team can respond faster, smarter and more personally.
- All conversations in one unified inbox
- Real-time collaboration across teams
- AI-powered responses that feel human
- Complete conversation history & context
- Take action, automate tasks and escalate seamlessly
POWERFUL CAPABILITIES
A unified inbox that empowers your entire team
Multi-channel Conversations
Bring WhatsApp, Instagram, Facebook, SMS, Email, Live Chat and more into one place.
Team Collaboration
Assign, mention, internal notes and real-time collaboration made easy.
AI Chat Agent
Instant, human-like responses with smart suggestions and automation.
Full History & Context
See complete conversation history and customer information in one view.
Automate & Take Action
Book appointments, update CRM, process refunds and trigger workflows.
Analytics & Reports
Track performance, response time, CSAT and team productivity.
WORKS ACROSS EVERY CHANNEL
Your customers talk everywhere.
Your team should manage in one place.
How it works
1. Connect Channels
Integrate your channels in minutes.
2. AI Understands
AI understands intent, sentiment & context.
3. Human-like Reply
AI crafts replies that feel natural.
4. Take Action
Automate tasks or handover to human agents.
5. Track & Improve
Analyze performance and continuously improve.
Telvanta Multi-channel Inbox has transformed the way we communicate with our customers. Everything in one place, AI that feels human, and a team that loves using it.
Bikash AdhikariHead of Customer Experience, WorldLink
Ready to unify every conversation?
Experience the power of Telvanta AI Chat Agent – Multi-channel Inbox.