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Telvanta
AI CHAT AGENT

AI conversations
that feel genuinely human.

Telvanta AI Chat Agent understands intent, emotion and local language, responds naturally, takes action and knows when to involve your team.

  • Understands context and emotion
  • Speaks naturally in local languages
  • Remembers the conversation
  • Takes action across your systems
The same frustrated customer answered twice: a standard robotic bot beside the Telvanta agent, with its sentiment shift, context memory and the actions it completed.
Trusted by 1,800+ businesses worldwide, including Daraz, British Council, TVS, Samsung, Pathao, NIC Asia, Volkswagen, WWF and Vianet

WHAT MAKES IT HUMAN-LIKE

More than words. Intelligence that understands people.

1. Real-Time Sentiment & Tone Adaptation

😡😟😐🙂😄
I've explained this three times already!
You shouldn't have had to repeat yourself. I have the earlier conversation in front of me, and I'll take it from here.
Customer EmotionFrustratedAI ToneEmpathetic

2. Vernacular & Localized Context Engine

EnglishनेपालीHinglishEspañol
Mero order kaha pugyo? Hijo nai aaunu parne ho.
तपाईंको order #TV4218 regional hub मा रोकियेको थियो । अहिले dispatch भयसकेको छ र भोलि delivery हुने देखिन्छ ।
Dialect DetectedNepali (Formal)Confidence96%

3. Agentic Action Triggering

Customer RequestUnderstand IntentSelect Best Action
CRM UpdateCalendar BookingProcess RefundHuman Handoff
Actions Completed2Handoff RequiredNo

SEE IT IN ACTION

Try real conversations. See real intelligence.

Pick a scenario and watch Telvanta AI craft a human-like response in real time.

Choose a customer intent
Ask about order status
Angry about a delay
Complex pricing question
Request a refund
Book a product demo
Speak in local dialect
Live ConversationEnglish
Where is my order? It was supposed to arrive yesterday.10:42 AM
I checked order #TV4218 for you. It was delayed at the Kathmandu distribution center but is now out for delivery and will reach you tomorrow. I can send you live tracking updates. Would you like me to do that?10:42 AM
Send live updatesContact delivery teamSpeak to a person
AI Intelligence Summary
Intent DetectedOrder Status
SentimentNegative
Confidence97%
Customer History3 previous orders
Preferred LanguageEnglish
Next Best ActionSend live tracking updates
Escalation RuleNot required
View how this response was created

PROVEN IMPACT

Human-like conversations. Measurable business impact.

98%

Natural Language Precision Rate

Accurate intent & context across real conversations

< 400ms

Average Response Latency

Fast enough to keep every conversation natural

4.8 / 5

Customer Satisfaction (CSAT)

vs. 2.1 / 5 on legacy chatbots

85%

Automated Lead Qualification Rate

Prospects qualified and routed without manual intervention

Customers no longer feel like they are talking to an automated system. Telvanta understands the conversation, completes the task and escalates only when it genuinely needs us.

Saurav KarkiHead of Customer Experience, Daraz Nepal
Test a human-like AI conversation in 30 seconds.Enter a question your customers ask. We'll show you how Telvanta AI responds, adapts and acts.
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