Telvanta
AI CHAT AGENT

AI conversations
that feel genuinely human.

Telvanta AI Chat Agent understands intent, emotion and local language, responds naturally, takes action and knows when to involve your team.

  • Understands context and emotion
  • Speaks naturally in local languages
  • Remembers the conversation
  • Takes action across your systems
The same frustrated customer answered twice: a standard robotic bot beside the Telvanta agent, with its sentiment shift, context memory and the actions it completed.

Trusted by 1,800+ Businesses Worldwide

DarazBritish CouncilGovernment of NepalTVSSamsungPathaoNIC ASIAVolkswagenWWFVianet

WHAT MAKES IT HUMAN-LIKE

More than words. Intelligence that understands people.

1. Real-Time Sentiment & Tone Adaptation

Detects emotion instantly and adapts tone to respond with empathy, professionalism or friendliness.
Customer EmotionFrustratedAI ToneEmpathetic
I've explained this three times already!
You shouldn't have had to repeat yourself. I have the earlier conversation in front of me, and I'll take it from here.

2. Vernacular & Localized Context Engine

Understands how people actually speak – dialects, code-switching and cultural nuances included.
Where has my order reached? It was due yesterday.
Order #TV4218 was held at the regional hub. It has since been dispatched and is due to reach you tomorrow.
Dialect DetectedEnglish (Neutral)Confidence98%

3. Agentic Action Triggering

The conversation doesn't end with an answer. It completes the task across your systems and escalates only when needed.
Customer RequestUnderstand IntentSelect Best Action
Actions Completed2Handoff RequiredNo

SEE IT IN ACTION

Try real conversations. See real intelligence.

Pick a scenario and watch Telvanta AI craft a human-like response in real time.

Choose a customer intent
Live ConversationEnglish
AI is typing
Where is my order? It was supposed to arrive yesterday.10:42 AM
Telvanta AI is typing
I checked order #TV4218 for you. It was delayed at the Kathmandu distribution center but is now out for delivery and will reach you tomorrow. I can send you live tracking updates. Would you like me to do that?10:42 AM
Send live updatesContact delivery teamSpeak to a person
AI Intelligence Summary
Intent DetectedOrder Status
SentimentNegative
Confidence97%
Customer History3 previous orders
Preferred LanguageEnglish
Next Best ActionSend live tracking updates
Escalation RuleNot required
View how this response was created

PROVEN IMPACT

Human-like conversations. Measurable business impact.

98%

Natural Language Precision Rate

Accurate intent & context across real conversations

< 400ms

Average Response Latency

Fast enough to keep every conversation natural

4.8 / 5

Customer Satisfaction (CSAT)

vs. 2.1 / 5 on legacy chatbots

85%

Automated Lead Qualification Rate

Prospects qualified and routed without manual intervention

Customers no longer feel like they are talking to an automated system. Telvanta understands the conversation, completes the task and escalates only when it genuinely needs us.

Test a human-like AI conversation in 30 seconds.Enter a question your customers ask. We'll show you how Telvanta AI responds, adapts and acts.
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