Testing & Preview
Test with confidence.
Launch with impact.
Simulate real conversations, preview on multiple channels, and refine your AI Agent before it goes live.
- Real-time conversation preview
- Multi-channel testing
- Scenario & validation checks
- Performance & quality insights
- Safe to launch with full control
Test more. Guess less. Deliver the best experience every time.
Test Summary
(Last 7 Days)Overall Readiness Score
Test Scenarios
Create and run scenario-based tests to validate your agent.
- Refund Request - Wrong ItemUser wants refund due to wrong item received.Passed10/10
- Refund Request - Late DeliveryUser wants refund due to late delivery.Passed9/10
- Cancel Order Before ShippingUser wants to cancel the order.Passed10/10
- Refund Policy InquiryUser asks about refund eligibility.Passed8/10
- Escalation to Human AgentComplex issue that requires human support.In Progress6/10
Performance Insights
Understand how your agent performs.
Intent Detection Accuracy
- Refund Request96%
- Cancel Order92%
- Policy Inquiry88%
- Escalation90%
- Others75%
Top Intents
- Refund Request1,234
- Cancel Order876
- Policy Inquiry642
- Escalation312
- Others145
Consider adding more examples for “Others” to improve accuracy.
Pre-Launch Checklist
Make sure everything is perfect before you go live.
Knowledge Base
Up to date
Conversation Flow
No broken paths
Fallback Responses
Configured
Human Handoff
Configured
Channel Setup
All channels ready
Performance
Meets benchmarks
Ready to Launch
Your agent is ready to go live! All tests passed successfully.
Test smart. Launch with confidence.Deliver exceptional conversations that build trust.
Preview across channels, validate every scenario, and go live only when you’re 100% ready.