AI AGENT STUDIOSmart Response
Smart Response
AI-Powered replies.
Human-perfect conversations.
Smart Response helps your AI agents craft accurate, contextual and on-brand replies in real time—across every channel.
- Context-aware & intent-based suggestions
- Knowledge-powered, brand-safe responses
- Multi-language & tone optimization
- Auto-improve with feedback & analytics
- Reduce response time and improve CSAT
AI Suggests. You Approve. Customers Love It.
2.6x
Faster Response Time
35%
Reduction in Handling Time
48%
Increase in Agent Productivity
92%
CSAT Improvement
85%
Smart Responses Accepted
How Smart Response Works
Understand
AI understands the intent and context
Search
Retrieves relevant info from your knowledge
Generate
Crafts multiple smart response options
Suggest
Agent reviews and sends the best one
Learn
AI learns from feedback & improves
Powerful Capabilities
Context AwarenessUnderstands full conversation history, user intent, sentiment and entities.
Brand SafeUses approved knowledge and follows your brand voice, policies and rules.
Multi-languageDetects language automatically and suggests replies in 100+ languages.
Tone AdaptationAdjusts tone to match the channel, context and customer emotion.
Real-time SuggestionsProvides instant, relevant suggestions while agent types.
Continuous LearningLearns from agent feedback to improve future suggestions.
Example: From Conversation to Smart Reply
Conversation
CustomerI was charged twice for my subscription.
AI AgentI understand your concern. Let me check that for you.CustomerYes, please fix it as soon as possible.Smart Response Suggestions
I apologize for the inconvenience. I’ve checked and see the duplicate charge. I’ll process a refund for you right away.Best match93%
I’m really sorry about the duplicate charge. I’ll raise a refund request and it will reflect in 3–5 business days.87%
Thanks for bringing this to our attention. I’ll help you with the refund right away.80%
Insert ResponseSmart Response AnalyticsSmart Response Acceptance RateLast 7 Days
85%12.5% vs last 7 days
Total Suggestions12,842Accepted10,927Acceptance Rate85%Edited82%Avg. Response Time28s8sImprovement Score+18%4%
Feedback Loop
10,927Accepted
Thumbs Up8,865 (81%)
Edited1,572 (14%)
Thumbs Down492 (5%)
Top Improvement Areas
More product troubleshooting stepsShorter responses for simple queriesBetter handling of refund policiesView Feedback Insights
Great responses start with great knowledge
Docs & PDFs
FAQs
Web Pages
Policies
API Data
Custom Data
Keep your knowledge updated. AI keeps your replies smart.Manage Knowledge Sources
Works across all your channels
Live Chat
WhatsApp
Instagram DM
Facebook Messenger
Email
Voice
SMS
Manage Channels
Smarter replies. Happier customers.Better results.
Empower your agents with AI-suggested responses that are accurate, fast and always on brand.